40 Messages
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670 Points
Prorated Refund
Our billing is due 01/27/24 - we have had continued issues with email notifications when we have a form submission from our customers. I have called in NUMEROUS times. I have rebuilt our entire website on the new platform (which I was told I needed to do). If I transfer the domain to the new site and we still have issues - we will need to switch to a different website host. SO.....if this happens say, a week or a month after we make our yearly payment, will we get a prorated refund for the rest of the year?
martin_35837b
304 Messages
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9.1K Points
8 months ago
I have pointed out that my form submissions are not working properly also. Hopefully, this is being addressed and will be fixed VERY SOON!
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michael5811
2 Messages
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80 Points
8 months ago
I am basically dealing with the same issue. My parents church is closing and they took the payment for the year on the 3rd of January but i want to cancel the site today. I was wondering myself about a refund for the whole rest of the year??!! I called there support number and was on hold for like an hour and then got disconnected. I really have a feeling that im gonna be beat for that refund!!
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elyzabethv
11K Messages
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144.8K Points
8 months ago
Hello,
Yes, you would get a prorated refund for the annual payment if you cancel.
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