L

4 Messages

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100 Points

Tuesday, February 7th, 2023 8:10 PM

Password change help

I am trying to change my password and it allows me to type in a new one, but then says "warning PIN could not be updated at this time"....I am not trying to change the PIN....or am I suppose to when I changed the password too?

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Brand User

10.8K Messages

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143.2K Points

1 year ago

Hello, 

You should not be required to change the PIN at the same time. It should only happen if you click Reissue PIN. What browser are you using?

4 Messages

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100 Points

@elyzabethv​ 

I'm using Chrome.  All I'm trying to do is change my password.  

Brand User

10.8K Messages

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143.2K Points

Are you using your mouse to click the button to save the new password or are you hitting 'Enter'?

4 Messages

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100 Points

I am using my mouse to click on "update password".....

4 Messages

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100 Points

it finally worked....