5 Messages
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286 Points
Overcharged
Received email communication 12/18/2023 that Website Hosting Package would be increasing by $2.50/month....which would equate to $30.00 USD per year. However, was billed $54.00 which is $4.50/month increase -> this undisclosed/non-communicated up-charge needs to be corrected back to the amount of $2.50/month ($30.00/year) that was specifically communicated.
russell5607
1.7K Messages
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17.1K Points
7 months ago
I have a Bigcommerce site through Homestead. My email was a $90 increase from $29.95 mo. I still have my domain registration with Homestead but I transferred billing to Bigcommerce @ $39.95. Seems there are a variety of pricing options going around.
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elyzabethv
11K Messages
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144.8K Points
7 months ago
Hello,
There was an old coupon code on your account that I believe caused this error. I have corrected the pricing to the current regular price for your hosting package, and it left a $34.09 credit on your account.
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