Overcharged

Received email communication 12/18/2023 that Website Hosting Package would be increasing by $2.50/month....which would equate to $30.00 USD per year. However, was billed $54.00 which is $4.50/month increase -> this undisclosed/non-communicated up-charge needs to be corrected back to the amount of $2.50/month ($30.00/year) that was specifically communicated.

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Responses

russell5607

1.7K Messages

•

17.3K Points

7 months ago

I have a Bigcommerce site through Homestead. My email was a $90 increase from $29.95 mo. I still have my domain registration with Homestead but I transferred billing to Bigcommerce @ $39.95. Seems there are a variety of pricing options going around.

0

elyzabethv

11K Messages

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144.8K Points

7 months ago

Hello,

There was an old coupon code on your account that I believe caused this error. I have corrected the pricing to the current regular price for your hosting package, and it left a $34.09 credit on your account.

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marianne3216

5 Messages

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286 Points

@elyzabethv please refund/credit back the overcharge to the credit card used for the account payment. I do not want a homestead account credit sitting out there for the next year. Thanks.

7 months ago

0

marianne3216

Overcharged

russell5607

elyzabethv

marianne3216

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