No email response
Trying to get a response from someone at Homestead is an exercise in futility.
I have replied to emails from firstname.lastname@example.org & email@example.com multiple times but get no answer.
You guys are a technology company but your support is pathetic.
I have been trying to get a billing issue resolved for weeks now without success.
I am in Sydney, Australia so calling your support line means I have to stay up till past 1am which I have done twice now and still the issue is unresolved.
All your support rep can say is to keep trying to update my details in the online Billing & Payments section. I have been trying to do that for weeks but your site keeps throwing an error. At this stage, I'm at a loss as to what to do.
4 months ago
Unfortunately, those are unmonitored emails, so you will not get a response. In regard to your billing issue, 9 times out of 10, if you're getting an error updating your card, it's because the bank blocked the authorization. I would recommend calling your bank to check on this.
4 months ago
I have called my bank who guarantees it is not blocking authorization.
They looked at the historical charges and up until 12/12/2022 charges were taken by +EIG*HOMESTEAD.COM 800-9860958 MA
Since then for some reason you appear to be using a different merchant or something because later attempts were made by WEB.HOMESTEAD.COM which your merchant keeps reversing. My bank also notes that there have been attempts by your merchant to charge 0.00 amounts to the card account but of course, that will not go through. My bank guarantees they are not blocking any real charges.
I have checked my credit card details via my Homestead Billing & Payments portal and they seem to be correct but to be sure I have tried countless times now to Edit the ‘Payment Method’ and re-enter the card details but your system keeps giving me this error;
The credit card details you entered is incorrect. Please check your card details.
At this stage I have hit a brick wall and I don’t know what else I can do.