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3 Messages

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90 Points

Sunday, February 26th, 2023 11:31 PM

Incorrect credit card details

The site tells me that my credit card details are incorrect.  I have entered them correctly, and don't want my website to close!

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1.3K Messages

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13.8K Points

1 year ago

BILLING AND PAYMENTS NOT ALLOWING NEW CREDIT CARD DETAIL:
If you've tried to update your credit card online, but it won't
authorize, you should check with your bank for the following possibilities.
1. Bank does not allow $1 or $0 transactions
2. Bank does not allow online payments
3. Bank does not allow payments for online services
4. Bank has charge for Homestead Technologies listed as “possibly fraudulent”
5. Bank does not allow charges in US Currency
6. Zip code connected to the card is incorrect. Use the credit card billing address zip code.
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed

3 Messages

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90 Points

1 year ago

Hmmm... the concerning thing is the English isn't even correct!!!

"The credit card details you entered is incorrect. Please check your card details."

1.3K Messages

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13.8K Points

@wendy6718​ Call Support: 1-800-710-1998.

3 Messages

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90 Points

@russell5607​ When I call this number, I get a message that it has been disconnected.  I am in Australia.

Brand User

10.7K Messages

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142.4K Points

1 year ago

Hello, 

I would recommend checking with your bank. Most of the time, this error is caused by the bank blocking authorization. 

2 Messages

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70 Points

@elyzabethv​ 

I have a new card and I need to update the information.

Brand User

10.7K Messages

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142.4K Points

Hello, 

Are you experiencing an error when you try to do this?

2 Messages

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70 Points

1 year ago

I’m trying to update my expiration date. 

1.3K Messages

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13.8K Points

@veronica6066​ Use your account summary.

https://youtu.be/7_lTttPgD8c

1.3K Messages

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13.8K Points

1 year ago

https://youtu.be/7_lTttPgD8c