B

2 Messages

 • 

80 Points

Tuesday, June 11th, 2024 2:26 PM

How do I change my renewal period from two years to one?

I only want to renew for one year but it is going to automatically renew me for two.  How do I change it?

Brand User

10.9K Messages

 • 

143.8K Points

24 days ago

Hello, 

I am sorry this was not seen before the renewal went through. If you would like, I can change the renewal to one year and refund back the difference?

2 Messages

 • 

80 Points

Yes please!

Thank you!

Brand User

10.9K Messages

 • 

143.8K Points

Ok, that's done. Your new annual price is $352.90. 

You'll get a refund of $421.09

 

You may get other emails about debits and credits on your account, that was my mistake. I was trying to zero out your account balance and accidentally credited instead of debited, so I then had to debit double. Don't worry though, you won't see any charges.