debbie8804's profile

10 Messages

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380 Points

Sunday, May 19th, 2024 11:30 AM

Cancel auto renew on account

No longer require my account once it reaches the renewal date in August. I am stating now that I do not wish my account to auto renew. Please do not ask me to phone anybody as I live in the United Kingdom and am not going to pay inflated phone rates.

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1.8K Messages

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18.2K Points

5 months ago

Review:

ACCT BILLING:
https://community.homestead.com/conversations/account-billing/account-view-billing/5f2a9b3458180958845e27fe

UPDATE CR CARD INFORMATION:
https://community.homestead.com/conversations/account-billing/account-update-card-on-file/5f2a9b1458180958845a2121

BILLING MAINTENANCE:
https://community.homestead.com/homestead/topics/update-card-on-file

10 Messages

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380 Points

Thank you but none of these allow me to cancel auto renew on my account.

1.8K Messages

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18.2K Points

@debbie8804

You may need to call to close your account. Perhaps you can have someone call for you? Call support for HELP.
Hours of Operation for Live Support: Mon-Fri: 6a - 5p MST (No DST)
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998 (To close your Account)
FREE SEO Consultation: 1-888-412-9962
Sat-Sun: Closed

Brand User

11K Messages

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145K Points

5 months ago

Hello,

You can set your account to this status by following these steps in your account. Click on Account > Account Summary > Cancel All Services > Choose your reason and continue > Opt out auto-renewal. 

4 Messages

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100 Points

@elyzabethv​ I have tried to cancel my account as well and thought you have the steps above, it says you must call to cancel.  I need mine canceled immediately.