48 Messages


704 Points

Thursday, March 9th, 2023 8:57 PM

Billing Issue Confirmation Please

​Hi - you just restored one of my Domains.   Thank you for that.​

​But, if you recall, there was a question in regards to the remaining amount of free domains in my legacy account.​

​You thought I needed to be charged and yet the legacy account, at that time was showing 14 free domains remaining.​

​So - given that I have a certain number of free accounts or, even if I did not have those and only had the standard modern account of three domains under the new structure - why does the current bill show billing for 19 or so domains when I only have 9 or so in my account.​

​And thus, I should only be paying for 6 domains at the very most ( 7 now with that latest re-established domain you did ) ​

​but, in probability no domains should be chargeable under my legacy account. ​

​Does this also mean that you have been overcharging my account and, if you have, for how many years have you done so.​


​Richard ​

Brand User

7.9K Messages


119.1K Points

14 days ago


I can see that you are being charged for 19 domains, and it looks like you deleted about 12 domains in the past month. So, I've removed the additional domain add-ons and prorated the amount due on the account for those.