Why won't the Thank You Page that I linked to my form connect? Why does the generic Thank You Text how up instead?

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I created a form and an original Thank You Page to connect with that form. From the Submit Button Settings, I selected "Page" and put in the linked page's html. I did not select "Text"; however, when I submit the form, I am taken to the "Text" which says "Thank you. Your information has been ..."
What is the problem? Why won't the Submit Form button connect with my created Thank You Page?
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Lillian5078

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Posted 3 years ago

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Brian4612, Champion

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I could well be wrong here but, once you have entered the url of your thank you page have you then clicked on the option for the link icon and chosen open link in same window / new window?
(Edited)
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Lillian5078

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Thank you very much for your reply, but the problem has to do with the Submit Button Settings which appear when you insert a "Submit Button" at the end of the form you have created.  Two options are given for the "Thank You Page."  You're supposed to be able to link to a page you have created or link to Homestead's generic page.  Although I select to link to my page, when I publish the page, it links to Homestead's generic page.  I have successfully linked to my created "Thank You Pages" in the past.  I am wondering now why this feature is not functioning properly. 

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Peg

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I'm having the same problem!  It worked fine before, but now I can't get the "Submit" button to take me to my custom built Thank You page.

Also, all of a sudden, when the form goes to my email, it comes as a paragraph of text, not a form.  It's very hard to read and pick out the details I need to use. Any help would be much appreciated.
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Drew N, Alum

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Sorry Peg. You have even more pages than Lillian. Can you tell me which page(s) have a form that is not going to the Thank you page?
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Peg

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Here is the link to the page with the form: http://www.studdogcentral.com/AA-ListYourStud.html
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Drew N, Alum

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We have seen this with a few customers. I have passed your sites to the developers for investigation.
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Drew N, Alum

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Lillian, I just realized how many pages you have on the site. Which page is the form on?
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Lillian5078

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Hello Drew,

These are the pages on which I have forms that are not connecting to the Thank You Pages I created for them:

SWI Registration:  http://www.sensiblewomen.org/B-M-Registration-Form-2016.html

Hotel Reservation:  http://www.sensiblewomen.org/B-M-HOTEL-RESERVATION-2016.html

Banquet Ticket Order:  http://www.sensiblewomen.org/SWI-2016-BANQUET-TICKET-ORDER.html

Scholarship Dinner Tickets:  http://www.sensiblewomen.org/SWI-Scholarship-Dinner-Tickets-2016.html


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Drew N, Alum

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Ok. We are looking at these as well.
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Finders Keepers

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This reply was created from a merged topic originally titled Submit Button Issue.

Submit button on my online form will not take viewers to the dedicated webpage after I updated the page info, instead takes them to the "Thank You" page. This is the form I am referring to: http://www.nysiceproam.com/Registrati...
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Drew N, Alum

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I'm sorry, to Zohomail. This is a 3rd party mail provider.
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Peg

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OK, I'll do that.  Thanks so much for all of your help!  I really appreciate it!

Peg
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Drew N, Alum

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No problem. Let us know how it goes
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Brian4612, Champion

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for what its worth I use yahoo for my incoming form mail from homestead and its always been OK. Great work Drew. I do get anoyed when people nag you tech guys. I have not had many probs but always had good service and problems solved.
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Drew N, Alum

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I am here to be nagged. Fortunately, I understand that it is the nature of the position. People have a problem that needs fixing. We do our best to help.
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Lori4662

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I am also having the same problem.  It was working, taking me to the page I created after hitting submit.  Now all I get is the generic thank you.

Here are the two pages with the submit buttons:

Heroes Ride form:  http://mibhv.homestead.com/MBHV-RIDE-FORM.html?_=1459913359427

Contact us:
http://mibhv.homestead.com/Contact-Us.html
(Edited)
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Drew N, Alum

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If you have a custom thank you page configured on your submit button, can you please check it now to see if it is redirecting properly? Our test sites are redirecting now.
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Lillian5078

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Hello Drew,

Thank you for assisting me with the submit button redirect.  It's working!

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Drew N, Alum

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Glad to hear it!
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Lori4662

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Working!!  Thank you!
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Finders Keepers

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Mine seems to be working correctly now - thank you!

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