Website is not coming up?

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When I try to go to my website online it does not come up. 
For example www.mousetrips.com that does not work it brings up an error message saying the page can not be found. However if I type it in like this http://mousevacations.homestead.com/ it works. Whats the deal and how do I fix this? This is my business page and its important I get it back up and running. I have had this page for many years. Thank you
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Pamela5737

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Posted 12 months ago

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Pamela5737

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I ran a report online and it brought back this error message saying the site is down for everyone and gave this erorr message. How can I fix this ASAP?

We have tried pinging Mousetrips website using our server and the website returned the above results. If mousetrips.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress...

(Edited)
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Elyzabeth , Official Rep

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Hello,

Taking a look at your domain, I can see that it is on clienthold. This is a suspension put on the domain by ICANN, which is a 3rd party company in control of domains.
For more information on this status and how to fix it, please refer to this article:

https://community.homestead.com/homestead/topics/extremely_important_domain_information
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Pamela5737

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Thank you for the fast reply I got everything updated and corrected now and site is back up. I appreciate you looking into this for me. Have a Merry Christmas
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Elyzabeth , Official Rep

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I'm glad. Thank you, I hope you have a Merry Christmas as well!

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