PROBLEM SENDING AND RECEIVING EMAILS AGAIN

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email not being received by recipient and likewise from recipient ???
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Tina8543

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Posted 1 year ago

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Drew N, Community Manager

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I see one address you correspond with that was blocked by our spam filter it was an address @vitenza.co.uk. I managed to clear it, but if they are marked again as spam, it becomes increasingly difficult to clear it from the filter.
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Tina8543

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This has happened in the last 2 weeks, the same is happening often with @blissdirect.co.uk address also.....

Please can you see what has happened as these are businesses we need t correspond with daily.  Even an alternative email sent to the worker at Vitenza is also not working ? He is replying but I am not seeing them ?
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Tina8543

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HERE IS THE SOURCE INFO

Date: Wed, 12 Apr 2017 10:33:14 +0000 (GMT+00:00)From: tina <tina@thermoslimmer.org>
Reply-To: tina <tina@thermoslimmer.org>
To: Arlette Pisani <arlette.pisani@guamuk.com>
Message-ID: <459732338.2892761.1491993194982.JavaM...>
In-Reply-To: <004901d2ac84$8a1ad300$9e507900$@guamu...>
References: <256504216.2487715.1490870928350.JavaM...> <000c01d2ac80$11925600$34b70200$@guamu...> <619497518.2585628.1491228655427.JavaM...> <004901d2ac84$8a1ad300$9e507900$@guamu...>
Subject: ORDER - 10001052
MIME-Version: 1.0
Content-Type: multipart/alternative; 
boundary="----=_Part_2892759_1681032608.1491993194916"
X-Priority: 3
Importance: Medium
X-Mailer: Open-Xchange Mailer v7.6.2-Rev20
X-Originating-IP: 86.167.27.15
X-Originating-Client: com.openexchange.ox.gui.dhtml
X-OX-Marker: 6af7e102-6db6-44e3-ade5-02f140dfbdf4

------=_Part_2892759_1681032608.1491993194916
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Hi
=20
It looks like in the interim of you telling me that the below was out of st=
ock,
that a pending order was sat in our system which has since come through.
=20
So can you please ship 5 x 100g sachets as before and simply use the amount=
 paid
on the last invoice to cover both, even though they are free to the clients=
, I
will be happy for you to retain the initial payment to at least cover proce=
ssing
and postage etc.
=20
Regards

Tina Wilson MD
Thermoslimmer UK Ltd
=20

> On April 3, 2017 at 2:13 PM Arlette Pisani <arlette.pisani@guamuk.com> wr=
ote:
>=20
>=20
>  Thanks!  So I=E2=80=99ll send out the FREE sample sachet X 5 which will =
be 500g.
>=20
>  =20
>=20
>  Please let your client know that these are complimentary coz we are curr=
ently
> out of stock.
>=20
>  =20
>=20
>  When the stock comes in do you want a pot to be sent out? Orr are you ju=
st
> sending the free sachets and returning the money she paid??
>=20
>  =20
>=20
>  Kind regards
>=20
>  Arlette
>=20
>  =20
>=20
>  =20
>=20
>  From: tina [mailto:tina@thermoslimmer.org]
>  Sent: 03 April 2017 15:11
>  To: Arlette Pisani
>  Subject: RE: ORDER PAYMENT ATTACHED
>=20
>  =20
>=20
>  HI Arlette
>=20
>  =20
>=20
>  Yes that will be fine, thank you for sorting that out :)
>=20
>  =20
>=20
>  Sorry I just missed your call I was in the Hospital so apologies for tha=
t.
>=20
>  =20
>=20
>  Regards
>=20
>  Tina Wilson MD
>  Thermoslimmer UK Ltd
>=20
>  =20
>=20
>   > >=20
> >   On April 3, 2017 at 1:41 PM Arlette Pisani <arlette.pisani@guamuk.com
> > <mailto:arlette.pisani@guamuk.com> > wrote:
> >=20
> >   Hi Tina,
> >=20
> >   =20
> >=20
> >   [Cellulite Seaweed Mud 500g] <http://www1.guamuk.com/product.php?id=
=3D46>
> >=20
> >   8025021811031
> >   Cellulite Seaweed Mud 500g
> >=20
> >   The above on the flostream stock system shows 70 pots in the warehous=
e.
> >  However, there does not seem to be any in reality.  They have checked =
sever
> > times.
> >=20
> >   =20
> >=20
> >   What I suggest is to send out to your customer 5 sample sachets each =
100g
> > for FREE=E2=80=A6. She will still get 500g of seaweed mud =E2=80=A6 it =
will be for free!
> >=20
> >   =20
> >=20
> >   I have ordered more pots from Italy but this will be about 2 weeks.
> >=20
> >   =20
> >=20
> >   Let me know how you want me to proceed!
> >=20
> >   =20
> >=20
> >   Apologies about that!  Consider the 500g cellulite mud out of stock f=
or
> > the moment.
> >=20
> >   =20
> >=20
> >   Mnay Thanks
> >=20
> >   arlette
> >=20
> >   From: tina [mailto:tina@thermoslimmer.org]
> >   Sent: 30 March 2017 11:49
> >   To: arlette.pisani@guamuk.com <mailto:arlette.pisani@guamuk.com>
> >   Subject: ORDER PAYMENT ATTACHED
> >=20
> >   =20
> >=20
> >   Hi Arlette
> >=20
> >   =20
> >=20
> >   Payment attached for todays order.
> >=20
> >   =20
> >=20
> >   Regards
> >=20
> >   Tina Wilson MD
> >   Thermoslimmer UK Ltd
> >=20
> >   =20
> >=20
> >=20
> >   --
> >   This message has been scanned for viruses and dangerous content by
> >   E.F.A. Project <http://www.efa-project.org>; , and is believed to be c=
lean.
> >=20
> >  >=20
>=20
>  =20
>=20


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 --></style></head><body style=""><div>Hi</div>
<div>&#160;</div>
<div>It looks like in the interim of you telling me that the below was out of stock, that a pending order was sat in our system which has since come through.</div>
<div>&#160;</div>
<div>So can you please ship 5 x 100g sachets as before and simply use the amount paid on the last invoice to cover both, even though they are free to the clients, I will be happy for you to retain the initial payment to at least cover processing and postage etc.</div>
<div>&#160;</div>
Regards<br><br>Tina Wilson MD<br>Thermoslimmer UK Ltd
<div>&#160;</div>
<blockquote type="cite" style="position: relative; margin-left: 0px; padding-left: 10px; border-left: solid 1px blue;"><!-- [if !mso]> --><!-- <![endif] --><!-- [if gte mso 9]> --><!-- <![endif] --><!-- [if gte mso 9]> --><!-- <![endif] -->On April 3, 2017 at 2:13 PM Arlette Pisani &#60;arlette.pisani@guamuk.com&#62; wrote:<br><br>
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">Thanks!&#160; So I&#8217;ll send out the FREE sample sachet X 5 which will be 500g.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">&#160;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">Please let your client know that these are complimentary coz we are currently out of stock.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">&#160;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">When the stock comes in do you want a pot to be sent out? Orr are you just sending the free sachets and returning the money she paid??</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">&#160;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">Kind regards</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">Arlette</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">&#160;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">&#160;</span></p>
<div>
<div style="border: none; border-top: solid #B5C4DF 1.0pt; padding: 3.0pt 0cm 0cm 0cm;">
<p class="MsoNormal"><strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif';">From:</span></strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif';"> tina [mailto:tina@thermoslimmer.org] <br><strong>Sent:</strong> 03 April 2017 15:11<br><strong>To:</strong> Arlette Pisani<br><strong>Subject:</strong> RE: ORDER PAYMENT ATTACHED</span></p>
</div>
</div>
<p class="MsoNormal">&#160;</p>
<div>
<p class="MsoNormal">HI Arlette</p>
</div>
<div>
<p class="MsoNormal">&#160;</p>
</div>
<div>
<p class="MsoNormal">Yes that will be fine, thank you for sorting that out :)</p>
</div>
<div>
<p class="MsoNormal">&#160;</p>
</div>
<div>
<p class="MsoNormal">Sorry I just missed your call I was in the Hospital so apologies for that.</p>
</div>
<div>
<p class="MsoNormal">&#160;</p>
</div>
<p class="MsoNormal">Regards<br><br>Tina Wilson MD<br>Thermoslimmer UK Ltd</p>
<div>
<p class="MsoNormal">&#160;</p>
</div>
<blockquote style="border: none; border-left: solid blue 1.0pt; padding: 0cm 0cm 0cm 8.0pt; margin-left: 0cm; margin-top: 5.0pt; margin-bottom: 5.0pt;">
<p class="MsoNormal" style="margin-bottom: 12.0pt;">On April 3, 2017 at 1:41 PM Arlette Pisani &#60;<a href="mailto:arlette.pisani@guamuk.com">arlette.pisani@guamuk.com</a>&#62; wrote:</p>
<div>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">Hi Tina,</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">&#160;</span></p>
<table class="MsoNormalTable" style="border-collapse: collapse; width: 100.0%;" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 17.0%; padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top" width="17%">
<p class="MsoNormal"><a href="http://www1.guamuk.com/product.php?id=46"><span style="text-decoration: none;"><img id="Picture_x0020_1" src="cid:image001.jpg@01D2AC8C.EB746B40" border="0" alt="Cellulite Seaweed Mud 500g" width="225" height="153"></span></a></p>
</td>
<td style="width: 83.0%; padding: 3.0pt 3.0pt 3.0pt 3.0pt;" valign="top" width="83%">
<p class="MsoNormal">8025021811031<br>Cellulite Seaweed Mud 500g</p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">The above on the flostream stock system shows 70 pots in the warehouse.&#160; However, there does not seem to be any in reality.&#160; They have checked sever times.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">&#160;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">What I suggest is to send out to your customer 5 sample sachets each 100g for FREE&#8230;. She will still get 500g of seaweed mud &#8230; it will be for free!</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">&#160;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">I have ordered more pots from Italy but this will be about 2 weeks.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">&#160;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">Let me know how you want me to proceed!</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">&#160;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">Apologies about that!&#160; Consider the 500g cellulite mud out of stock for the moment.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">&#160;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">Mnay Thanks</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri','sans-serif'; color: #1f497d;">arlette</span></p>
<div>
<div style="border: none; border-top: solid #B5C4DF 1.0pt; padding: 3.0pt 0cm 0cm 0cm;">
<p class="MsoNormal"><strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif';">From:</span></strong><span style="font-size: 10.0pt; font-family: 'Tahoma','sans-serif';"> tina [<a href="mailto:tina@thermoslimmer.org">mailto:tina@thermoslimmer.org</a>] <br><strong><span style="font-family: 'Tahoma','sans-serif';">Sent:</span></strong> 30 March 2017 11:49<br><strong><span style="font-family: 'Tahoma','sans-serif';">To:</span></strong> <a href="mailto:arlette.pisani@guamuk.com">arlette.pisani@guamuk.com</a><br><strong><span style="font-family: 'Tahoma','sans-serif';">Subject:</span></strong> ORDER PAYMENT ATTACHED</span></p>
</div>
</div>
<p class="MsoNormal">&#160;</p>
<div>
<p class="MsoNormal">Hi Arlette</p>
</div>
<div>
<p class="MsoNormal">&#160;</p>
</div>
<div>
<p class="MsoNormal">Payment attached for todays order.</p>
</div>
<div>
<p class="MsoNormal">&#160;</p>
</div>
<p class="MsoNormal">Regards<br><br>Tina Wilson MD<br>Thermoslimmer UK Ltd</p>
<div>
<p class="MsoNormal">&#160;</p>
</div>
<p class="MsoNormal"><br>-- <br>This message has been scanned for viruses and dangerous content by <br><a href="http://www.efa-project.org"><strong>E.F.A. Project</strong></a>, and is believed to be clean.</p>
</div>
</blockquote>
<div>
<p class="MsoNormal"><br>&#160;</p>
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A//Z
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Drew N, Community Manager

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Something in the content of this message is flagged as spam. I am investigating as to what it is and will try to clear it if possible.
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Tina8543

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HI thanks this is urgent as it is a business contact and this has been happening for the same duration as the other emails we have already discussed.

What has changed again for this to start happening ?
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Drew N, Community Manager

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These messages are clear now.
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Tina8543

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thank you

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