Lost E-mail addresses

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  • Updated 6 years ago
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Since the change in the e-mail system I do not seem to have my e-mail addresses. No matter which way I go in the e-mail address is not there. I have a list of names if I go in the contact file. If I start a new e-mail and click on To I do not even have that. Right now the ones I have are what I have collected the last couple of days. Can we get back my original contacts?
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Laureen7841

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Posted 6 years ago

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Matt B.

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Hi Laureen7841,

It seems like you are referring to the auto-fill option that was in Zimbra "("the old email system). Any of those email addresses would not have been moved to the new system, unless they had actually been saved and then moved to the new system. Only email contacts that you had saved to the address book in Zimbra would have been moved to the new system.

As far as the auto-fill feature of OpenXchange (the new system), it will only display or pull in from the "Display Name" of your saved contacts. So you would want to make sure that any of your contacts, saved in OX, have a display name as well.

Thanks,
Matt
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Laureen7841

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They were saved in the address book in the old system. I have been looking through the New system to see if I can find them and all I am finding is a list of names with no e-mail address with them. These are all of my customers that it looks like have just been lost!
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Drew N, Alum

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I have reopened your old email box. You can log in at http://mail.homesteadmail.com and click Webmail in the top right. You can look to the address book and see if they are there. If so, go to the export option and make sure you save them.

We can try to migrate again, but if we do so, ti will delete any contacts and calendar items you have added in the new system, so either way there will likely be some manual entry required.

Drew
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Paula6535

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I am missing a lot of old emails as well as addresses. Not all of them but some. It is making it difficult to keep in touch with clients because I can't find old emails between us OR their email address.
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Drew N, Alum

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Which email address is missing data?

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