i have a business and use many email accounts, my one roundcube email has issues

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  • Updated 8 months ago
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I have a business with many emails, most use open exchange with no issues, my one roundcube email will not send or receive certain emails, its like they are being blocked somewhere
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MICHAEL5445

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Posted 9 months ago

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Drew N, Community Manager

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What is the email address? Open Xchange vs Roundcube should not make a difference.
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MICHAEL5445

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Thank you for the reply, Orlando@ApartmentsHere.com  it is one of my agents, he was trying to forward me an email, we tried 5 times, it said it was sent but it  never made it to me @ Michael@ApartmentsHere.com, it is not in my spam (xchange) this agent has had trouble sending before but only certain emails
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Drew N, Community Manager

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How does he send email? I can not see the sent message in Webmail. Is he using Outlook? I have configured Webmail to save sent mail. Is he able to send the message from Webmail?
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MICHAEL5445

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Drew< I just resent it from the webmail login. Normally he was using windows 10 mail, I also tried essential 2012, he can get and send almost all mail but we have had a few that he could not. thank you
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Drew N, Community Manager

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I got the source and I believe I have the problem cleared now.
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MICHAEL5445

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thanks so much, it works!
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Drew N, Community Manager

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You're welcome
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Paula5191

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I'm having the same issue with my Roundcube email accounts. Several emails aren't reaching desitinations - both ways. Please advise.
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Paula5191

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Oh good. I appreciate your help and the bit of education you gave me.
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Paula5191

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Is Constant Contact a product of Homestead?
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Drew N, Community Manager

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Homestead partners with Constant Contact, but we did not develop it. That is why you see the link in your account. There are other options as well. You can search "email marketing" and will see many results.
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Paula5191

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Super! Thanks again!!! I just took a look at Constant Contact... I'm liking it.
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Drew N, Community Manager

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Happy to hear it.

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