How do I do a complete re-install of SiteBuilder Desktop?

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In order to reinstall SiteBuilder to your computer you will need to completely delete the previous installation and install a fresh copy of SiteBuilder. This is also called a clean install. There are a lot of steps involved, particularly if you want to back up your data files, so you will need to follow every step.

Getting started

  • If you have not published all of your latest changes or pages, make sure to complete sections A, B, and C.

  • If you are sure that you have published all of your latest changes or pages, just complete section B.


Section A: Back up your SiteBuilder data files
If you are using:


  • Windows XP go to C:\Program Files\Homestead\SiteBuilder\data\user\Sites.


  • Windows Vista and Windows 7, Windows 8 go to C:\ProgramData\Homestead\SiteBuilder\data\user\Sites. To learn how to find this folder, read Show hidden folders in Windows.


You will see one or more folders named "XXXXXXXXXX", but with a number sequence instead of the letter "X". Copy the folders to a "backup" location on your computer hard drive, like C:\sitebackup.




Section B: Perform the clean installation of SiteBuilder
Uninstall SiteBuilder 



  1. Close all of your Web browser sessions. 

  2. Go to the Control Panel. (Click Start in the lower left corner of your computer desktop. Then click Control Panel.)

  3. In the Control Panel window, double-click Add or Remove Programs

  4. When the Add or Remove Programs window appears, select Homestead SiteBuilder, and click Change/Remove. Then click Next.


  5. To confirm the deletion click OK

  6. When the deletion is complete, go to your SiteBuilder directory and delete it.



  • Windows XP users go to: C:\Program Files\Homestead\SiteBuilder.


  • Windows Vista and Windows 7, Windows 8 users go to: C:\ProgramData\Homestead.



  1. Remove all SiteBuilder Shortcuts:



  • If you have a SiteBuilder icon on your desktop, drag it to the Recycle Bin. 

  • Click Start in the lower left corner of your computer desktop. If you see Sitebuilder in the start menu right click on the file name and click Remove from This List.

  • Click Start in the lower left corner of your computer desktop and select All Programs. If you see Homestead >SiteBuilder in the All Programs list right click SiteBuilder and Click Delete.




  1. Restart your computer. This will safely remove SiteBuilder from your computer.


Note: In Windows Vista and Windows 7, Windows 8, Program Data is a hidden folder. For more information, go to Show Hidden Folders .

Reinstall SiteBuilder 


  1. Go online and open a Web browser (make sure you have disabled any firewall programs like ZoneAlarm or Norton Internet Security). 

  2. Go to: https://www.homestead.com/~site/Scripts_SiteManager/SiteManager.dll?CMD=CMDDownloadPage.




  1. Click Download.

  2. If you are using: 



  • Internet Explorer
    • File Download Security Warning box will open, click Run.
    • Internet Explorer Security Warning box will open, click Run.

  • Mozilla Firefox
    • Opening SiteBuilderSetup.exe box will open. Click Save File.
    • In the Downloads window double click, SiteBuilderSetup.exe
    • Open File Security Warning box will open. Click Run.



  1. The SiteBuilder Install Wizard will launch. Click Next to Download and Install SiteBuilder.

  2. You will need to choose an install location for SiteBuilder. Click Next to begin install to the default location. Approximately 8 MBs of files will download to your computer during installation, so it may take several minutes on a dial-up connection. After the installation is completed, the following message appears: Click Finish to launch SiteBuilder.

  3. Click Finish and SiteBuilder will start. 

  4. After SiteBuilder has started, enter your Login Name and Password, and click OK

  5. Under Open Site, select a site from the dropdown menu, and click OK

  6. Close SiteBuilder. 


Note: Make sure you are connected to the Internet throughout this process. During installation SiteBuilder files will need to be downloaded and unpacked to your computer, so it may take several minutes to complete the process. If you are installing the .NET version of SiteBuilder, you'll need to have .NET 2.0 installed. Use the following links according to your system requirements:

32 Bit Systemshttp://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en
64 Bit Systems: http://www.microsoft.com/downloads/details.aspx?FamilyID=b44a0000-acf8-4fa1-affb-40e78d788b00&displaylang=en

Section C: Restore your SiteBuilder Data files

  1. Go to the location where you backed up your site folders in Section A. 

  2. Select the folders and copy them (CTRL+C). 

  3. Navigate into the SiteBuilder folder on your hard drive.



  • Windows XP users locate the following folder: C:\Program Files\Homestead\SiteBuilder\data\user\Sites.


  • Windows Vista and Windows 7, Windows 8 users locate the following folder: C:\ProgramData\Homestead\SiteBuilder\data\user\Sites.



  1. Paste the backup site folders into that location (CTRL+V).

  2. Now that your clean installation is complete, try starting SiteBuilder again.






SiteBuilder will normally run fine at this point. If it does not then there may be something on the computer interfering with the program, usually security/antivirus software. Just turning it off does not always prevent it from interfering so you will likely have to find the section in the software to add the SiteBuilde “exes” as program exceptions. Every program (security software) is different so you will need to look for a section to exclude programs from being blocked. If you can’t find it by clicking around in the program just you can Google it.

The exes that need to be added as program exceptions are all the ones in C:\Program Files (x86)\Homestead\SiteBuilder:
SiteBuilderLPX.exe
SiteBuilderLPXLauncher.exe
SiteBuilderLPXLauncherUpdated.exe
updater.exe
ForceUpdate.exe
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Mike F., Alum

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Posted 5 years ago

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Theron9433

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This reply was created from a merged topic originally titled
SitBuilder Crashing.


When editing my pages I'm getting a very frequent "SiteBuilderLPX.exe" has quit working message and windows shuts it down. Windows 7 and IE. Anyone else? Very frustrating.
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Carol1476

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This reply was created from a merged topic originally titled
Can't get help......


I can't not download site builder in my Windows 8 computer......and I am a computer illiterate -- I can't get anyone to answer the help line (for three weeks now I've been listening to musak for thirty minutes at a stretch before I give up and hang up). On-line live chat isn't working either.... Anyone have a solution for me?
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Maila7728

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I redid the uninstall and install process...still shutting down...
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Maila7728

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Can you still see the same issue because my sitebuilder still keep shutting down?
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Mike F., Alum

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Are you getting the same error? " SitebuilderLPX.exe. has stopped working"

If so a reinstall won't necessarily fix the problem. See my previous post above. This error means that there is something on your computer blocking the file from running and you'll have to allow it to run. This is usually a result of a setting in your security software. You'll need to add the list of .exe files shown above as exceptions to your security software.

Mike
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Jennifer4255

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How do I get my files onto my new computer. I just downloaded the sitebuilder for the 1st time on my new computer. Where do I get all the content that is actually in my site?
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Drew N, Community Manager

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The easiest way is to log in to Sitebuilder like you are going to edit. Since there are no files for the site on your computer, it will download the published site .
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jodi6907

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This reply was created from a merged topic originally titled
Error Updating Message.


Hi. I am unable to update my website. For a few weeks I get "Error Updating: There was an error pdating your software. You may be unable to publish pages." Indeed, I cannot publish them. Thanks.
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jodi6907

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Thank you, the re-install is exactly what I needed. I'm all set now!
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Drew N, Community Manager

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Glad to hear it,
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Steve9540

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Now I have been updating my site I find that it would probably be just as well to use Sitebuilder Plus. My question is would it be ok to delete my desktop Sitebuilder from my computer since it takes a lot of space. I wanted to be sure it would not erase anything.  Thank you.
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Todd H, Social Media Specialist

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Steve9540,
If you're ready to part with the Sitebuilder Desktop, you may remove the builder from your computer without any concern. If you have made changes recently and have not published, be sure to do that if that is necessary.
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Steve9540

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Thank you for the reply.  It seems I need to use Sitebuilder Plus to update my site.  If I could ask another question from you.  I see that I can make the site mobile for free so it can be seen on phones also.  If I did this would it conflict with my original site and also if I make changes and updates to my original site will they also change on the mobile version?
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Tracy9292

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Drew N, Community Manager

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If you go to control panel and programs, do you have both Microsoft ,NET 3.5 and Microsoft J#?
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Tracy9292

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I don't see NET 3.5
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Drew N, Community Manager

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You will need to get that from the Microsoft update center.

You might have to do the clean install again after adding that, but hopefully that will solve it.

Drew
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Tracy9292

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It is not allowing me to download that either. The window opens to ask if I want to allow that company to change the harddrive, I click yes, then window goes away and nothing happens. Do you know why homestead stopped working after the update?
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Mike F., Alum

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It could be a combination of settings on the computers OS, or the security software. We haven't made any changes to the desktop SiteBuilder for a couple of years. It's really not designed for the newer operating systems. You may want to look at this page also. The bottom of the instructions show you which files you may need to add as exceptions to your security software. https://community.homestead.com/homes...

If you repeat the clean install, and add those files as exceptions, and still can't get it to run, we can always convert your account to the web based version, SiteBuilder Plus.
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Vicki9747

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This reply was created from a merged topic originally titled
troubleshooting Windows 7 and old site..


I have an old sitebuilder site - it was working fine on this computer. Now some of the elements are missing and when I try to login the login in box is blank and does not respond to anything I do. I have windows 7 - I have uninstalled it and downloaded the correct version and I up dated my java. It still does not work. Any ideas?
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Will3169

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This reply was created from a merged topic originally titled
Have to download Sitebuilder each time I need to work on my site..


When I launch sitebuilder and it asks about allowing changes and I click on "Yes", it simply disappears. If I click on "no", it loads my site but won't allow publishing. I tried the "force update" to no avail. As of now, I have to download sitebuilder just to work on my site.Any help would be appreciated. I run Windows 7 Home Premium 64 bit.
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Mileen3055

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I did Key words and I am on the First page of Google!! The Proof is in the Pudding!!!!
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Drew N, Community Manager

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Mileen3055,

I'm glad you have done so well, but watch this video. Matt Cutts is Google's voice on what things matter and what things don't. This is from 2012. You likely have a great description and great content on your page, which is where keywords are drawn from. Matt says it very clearly here.

You are correct, keywords matter, but now keywords come from content, not the meta keywords.

Drew
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Mileen3055

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Not exactly. I have my own resourses or else I would not have said what I did about key words or meta tags. http://www.activesearchresults.com/articles/89-mettagoptimizat.php
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Drew N, Community Manager

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Well I agree with your source on having keywords in the title tag and description. Those are important, but since Matt Cutts is actually a part of the search quality team at Google, if he says meta keyword tags are no longer relevant, I will side with that.

However, in no case do I advise changing if you are getting great results. Don't mess with success!

Drew
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Mileen3055

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I was just Passing reading past responces: You said: Matt Cutts is Google's voice on what things matter and what things don't. This is from 2012. Well You may be right and with that note.........The process has changed just a few months ago. Then again Google is always changing how they rank their websites. As a Website builder, designer and SEO of my own sites. I keep up with things and am continually editing and learning new things because Nothing stays the SAME!
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Gloria9529

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This reply was created from a merged topic originally titled
how do I access sitebuilder?.
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Drew N, Community Manager

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You are setup to use Sitebuilder on the account, so try this to get it going.

Thanks

Drew
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stephen7065

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This reply was created from a merged topic originally titled
Screen keeps locking up.


Hi
Have been having problems with pages locking up and not allowing me to save & or publish changes to my site and then having to force a log off each time.
Not a problem I have had before. Any suggestion / solutions would be appreciated.

Thanks
Steve
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Phil4125

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This reply was created from a merged topic originally titled
SiteBuilderLPXLauncher.exe has stopped working.


Using my shortcut to start using homestead results in the above message. I tried downloading as suggested by you to know avail. Not sure what to do next.
I'm running Windows 7 Professional Version 6.1
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Sharon6072

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This reply was created from a merged topic originally titled
I receive a message that I am not connected to the internet when I attempt to publish pages but I am connected to the internet..


i keep receiving a message that I can not publish a page because I am not connected to the internet but I am connected to the internet when I click publish.
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Drew N, Community Manager

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Have you followed the above instructions? You have to manually delete some files. It usually fixes this issue.

Drew
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Dennis5411

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Drew,
I followed your instructions and did a complete uninstall and reinstall and it seems to have fixed the problem.
Thanks
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Drew N, Community Manager

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Glad to hear it.
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Judith3357

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I've followed your instructions to do a clean reinstall and no longer get the message; I am able to update my site. Thanks. Note that I did not upgrade to Windows 7 after installing SiteBuilder. I bought a new Windows 7 PC and then installed SiteBuilder on it, but I clicked on the button that said I upgraded because there was no other choice for getting the install file.
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Drew N, Community Manager

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Glad to hear it is working, and thanks for the additional information.

Drew
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Jeffrey0893

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Getting this error. Deleted all files and re-installed several times.

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Mike F., Alum

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That error means that you are trying to edit a site started with SiteBuilder Plus. The new templates have several new features that are not backwards compatible. In order to edit the site, you'll have to use SiteBuilder Plus. I have restored that option to your account.

Mike
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Jeffrey0893

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No the error was a bug in Homestead system. I had 2 sites pointing to the same site and it caused the bug. When I changed the association to another site it worked.
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Erika2374

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Hi Im having the same issue, i keep on getting the same error issue when i try to log in. How do you fix this bug exactly?  I have all my sites created in the desktop version of sitebuilder.
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Mike F., Alum

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Erika2374,   It's not a bug.  That message comes up if you've  used SiteBuilder Plus to edit or start any new sites.  SB+ has features that are not backwards compatible with the older software.  You'll need to log into the account on www.homestead.com and go to the Websites Manager page where you'll see a blue button to open SiteBuilder Plus.
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Jeff1590

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This reply was created from a merged topic originally titled
Site builder always force closes.


Why does sitebuilder constantly shut down? I have tried it on 3 different computers and it is the same on all 3. Seems like every 10 minutes or so it force closes and makes it impossible to be efficient. So frustrating. The entire program runs really slow as well. Im really considering just getting rid of this service.
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Mike F., Alum

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Hi Jeffrey0893, Perhaps I'm missing something. I viewed both, and they seem to be identical. What browser are you using? perhaps that makes a difference.
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Jeffrey0893

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I use the Chrome browser but it also does the same in Firefox and Explorer. Something in the formatting of SiteBuilder Online ads slight spacing between the rows see. http://www.deadcellzones.com/test.html Sitebiulder desktop does not http://deadcellzones.com.
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Mike F., Alum

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Very strange, both of those still look identical, even the ads. If I'm not seeing something correctly please take a screenshot and upload them using the Add Image button in the reply box below.
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Sharon6072

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I would like to switch to Sitebuilder Plus.

Sharon P.
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Drew N, Community Manager

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We can do that. Just be sure to publish any changes you have made in Sitebuilder. Then exit Sitebuilder and let us know here in this topic. We will convert the account and let you know you can log in to Sitebuilder Plus.

Thanks

Drew
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Jeffrey0893

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This problem is consistent across all my sites that I have tried. Thanks a lot for your help and attention to this detail. Its a big problem for me and would like to get it resolved so I can use Sitebuilder light. My assumption is that it is inserting a frame.
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Jeffrey0893

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I did a file compare of the code and it appears that Sitebuilder inserts this code which my code does not seem to like and screws up my formatting.
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Mike F., Alum

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This seems to be the code in the footer, which is indeed different in the two systems, as they have different functionality. The first thing to check is to make sure you have the footer turned off on both versions. Otherwise I don't have a way to further troubleshoot since those pages are custom coded. The best resolution I have is to stick with one SiteBuilder and not switch back and forth.
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Jeffrey0893

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Yep the footer is turned off and it still footer code is still there. Is this a bug? If Homestead's development team changes this code that would be wonderful? It is a real problem that is preventing us from using the online version which we would prefer. We will stick with using Sitebuilder desktop until this changes. Please please please let me know if something changes. I will be the 1st to switch.
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Jeffrey0893

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See nothing in footer and it is turned off. What is the traffic booster? Sounds like something that is not needed in my opinion.
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Mike F., Alum

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Traffic Booster is a marketing tool that works in conjunction with our Weblisting service. It's basically a simple form of SEO that helps increase keyword density on the page and also build reciprocal back-links.
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Jeffrey0893

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But if we don't pay Homestead $4.99 per month for this service why is the code still on? Does it really help? Why is there not a button to uncheck Traffic Booster? http://www.homestead.com/marketing/tr...
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Mike F., Alum

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It serves other purposes, and unfortunately there is not a way to completely take it out. However, if you are coding all of your pages yourself, then you may just want to import the actual html files directly into the file manager instead of posting your code into an html box on a SiteBuilder generated page. This would get you around any code that the Sitebuilder creates.

Mike
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John8830

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This reply was created from a merged topic originally titled
Program wont open.


Error message on startup- SiteBuilder was unable to launch. Site Builder could not launch. Sitebuilder requires permission to write to its install directory.

Can this be fixed without losing local Data?
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Kris5434

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This reply was created from a merged topic originally titled
Attempt to Edit..


I logged on and made an attempt to "edit" my website. All I get is the page that says "loading website editor". It never opens or allows me to get in. Anyone know why? This is the second time I have had this happen. Last time I had to call and someone directed me to reinstall website manager again. Do I have to do this every time I want to make changes?
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Drew N, Community Manager

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You should not have to no, but if an update to Sitebuilder doesn't succeed then usually you need to do it. If it fails to update regularly then maybe you have a firewall or anti-virus that is blocking it somehow.

Drew
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AnnaR

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This reply was created from a merged topic originally titled
Trouble with Updating Site Builder.


How often does SiteBuilder need an update? I just recently updated, now it's saying that I need to update again to publish pages. It is saying that "There is a problem with updating," what should I do?
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Drew N, Community Manager

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Usually about once a month. It normally updates without issue, but if it fails then you need to follow these instructions.

Drew
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thomas9026

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GuenevereS

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This reply was created from a merged topic originally titled
SiteBuilder crashes when editing photo gallery.


Why does SiteBuilder crash EVERY time I try to edit text in a photo gallery? I have even reinstalled sitebuilder and it still crashes when I try to edit or add text to my photo galleries.
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Maila7728

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This reply was created from a merged topic originally titled
Sitebuilder shutting down....


Sitebuilder in my PC keeps shutting down while doing an update on my website. This problem has been going on since last month, I was helped by technical support, was told to uninstall and install the program...worked fine after reinstalling but little bit later shuts down again. I am running out of patience as I have to constantly save every little change I make instead of saving them all at the end.
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Murray9927

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Drew N, Community Manager

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Try these instructions. Make sure you have Microsoft .NET 3.5 or later installed and Microsoft J#2.0.

Thanks

Drew
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rohan6985

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This reply was created from a merged topic originally titled
Sitebuilder does not load since upgrade to windows 8.1.


I have tried clean download and have excluded relevant.exe s from antivirus but still get error message:

SitebuilderLPXlauncher.exe has stopped working
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Mike F., Alum

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You can try to do a complete reinstall as shown above if you wish, but my advice would be to use the online SiteBuilder Plus as the best long term solution and avoid all installation/desktop issues.

There's no cost to convert so just let us know if you would like us to make the change.

Mike
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GU7083

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Yes I'd like to make the change to the SiteBuilder Plus, please.
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Mike F., Alum

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GU7083,   Your account has been converted. Let us know if you need any thing else.

Mike
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Mileen3055

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Very simple Sitebuilder Plus dosen't have all the features Sitebuilder Desktop has!!!!! You will NEVER see me change!!!! I will change companies before I have to use Sitebuilder PLUS!!!!
(Edited)
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Borghild8973

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Agreed. Sitebuilder plus is simply hell