homesteadcloud.com removed

  • 0
  • 1
  • Question
  • Updated 5 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 7 days of inactivity

how do i remove homesteadcloud.com from my domain?
Photo of sapphire1225963430

sapphire1225963430

  • 110 Points 100 badge 2x thumb

Posted 5 months ago

  • 0
  • 1
Photo of Michelle C

Michelle C, Employee

  • 34,962 Points 20k badge 2x thumb
Hello,

Attaching a domain to the site will override the .homesteadcloud.com extension. I do see your domain was connected but still not showing, use these instructions to fix the issue at hand. https://community.homestead.com/homestead/topics/fixing-the-website-builder-404-error
Photo of William3322

William3322

  • 90 Points 75 badge 2x thumb
This link does not take you to anywhere that helps with this issue
Photo of William3322

William3322

  • 90 Points 75 badge 2x thumb
Need help with this now!
Photo of sapphire1225963430

sapphire1225963430

  • 110 Points 100 badge 2x thumb
this still isn't working.  I can't remove homesteadcloud.com from my extension.  My domain is already assigned to me. What do I do?
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 48,072 Points 20k badge 2x thumb
You need to follow the instructions that Michelle provided exactly as they are provided. Make sure you are logged out of the builder to begin, make sure to republish when you are finished. Here is the link again. This is the only option that will get your site working:

https://community.homestead.com/homestead/topics/fixing-the-website-builder-404-error
Photo of sapphire1225963430

sapphire1225963430

  • 110 Points 100 badge 2x thumb
this link doesn't help.  I have one domain assigned to me so; if I try to re-name, I can't because thelittlefabricfactory.com belongs to me.  any other suggestions?  
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 48,072 Points 20k badge 2x thumb
If you are trying to rename the domain, then unfortunately you are not following the instructions properly. If you are having trouble following these instructions, you can call support to have them walk you through the process. 1-800-710-1998

Unfortunately, I don't have another answer I can give you as this is the solution to your problem that many of our customers have used to successfully fix 404 errors on their Website Builder sites like the one you are experiencing.

This conversation is no longer open for comments or replies.