Homestead down till January??

I just had an online chat with one of the homestead reps and she is telling me now that it is now going to be another 1-2 weeks until this nightmare is over.  Drew is this true??
Here's the text of my conversation

Priya C: Russ, I am really sorry it was planned to get fixed within December 2nd week

Priya C: Due to unknown reason its extended to 1-2 week more