Changes won't appear after publishing website.

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I have recently updated my products area on my website and previewed and published it, but when I log out and view it from my computer or any other computer the updates don't show up and it looks like how it did before I changed it. Does anyone have any suggestions on how to make the changes appear?
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Posted 7 years ago

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Mike F., Alum

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Official Response
It is actually very uncommon for pages not to publish, unless your hosting account does not include enough disk space to accommodate the size of your site, in which case you will receive an upgrade message when trying to publish. If you do not get an upgrade message then here are the steps to troubleshoot.

1. First check the file manager to verify if the pages really did or did not publish.
How to access the file manager and verify if pages and files are published:

2. If all pages (and files) are published and clearing the cache does not work, then the most likely scenario is that you have a broken hyperlink pointing to the wrong page.
Visit this thread to troubleshoot a broken hyperlink: Note: You will not always get a "page not found, 404 error code" That error will appear if the link is directed to a page that does not exist, or one that has not been published. If your hyperlink is broken in the sense it is linking to the wrong page, no error message will occur, but you can diagnose by following the steps in this link.

3. If all files show published, it may be a simple cache issue.
First try to press the F5 key while viewing your live site. This will refresh the browser and reload the current page. If for some reason this does not work, then clear your cookies and cache using the method here: