kenji1506's profile

17 Messages

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384 Points

Sunday, July 27th, 2025

Website Builder, cannot add a new variant

Website Builder, under store, products. I have an item with 21 variants. Under "Variant Details", I deleted one variant and attempted to add a new one, but after clicking "Save", the new item was not added. Why?

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2.5K Messages

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25K Points

5 months ago

Google:

Several reasons may prevent a new product variant from saving correctly in a website builder's store management system:
  • Missing Required Information:
    The new variant might lack essential details such as a unique SKU, price, or inventory quantity, which are often mandatory for saving a variant.
  • Validation Errors:
    The website builder might have specific validation rules for variant data. For instance, a price might need to be a positive number, or an SKU might need to be unique across all variants. If the entered data violates these rules, the save operation will fail.
  • Variant Limit Reached:
    Some website builders impose limits on the number of variants a single product can have. While you deleted one, the system might still be registering a previously existing limit or an issue with the deletion process itself.
  • Browser or Cache Issues:
    Corrupted browser cache or temporary files can sometimes interfere with website functionality. Clearing your browser's cache and cookies or trying a different browser might resolve the issue.
  • System Glitch or Bug:
    There could be a temporary glitch or a bug within the website builder's platform itself preventing the save operation. This might require reporting the issue to the platform's support team.
  • Network Connectivity Issues:
    An unstable or intermittent internet connection during the save process can also lead to data not being correctly transmitted and saved.
Troubleshooting Steps:
  • Review all variant details:
    Double-check that all required fields for the new variant are filled out accurately and completely.
  • Check for validation messages:
    Look for any error messages or indicators that appear after attempting to save, as these often point to the specific issue.
  • Clear browser cache and cookies:
    Perform a clear of your browser's cache and cookies and then try adding the variant again.
  • Try a different browser or device:
    Attempting the process on another browser or device can help rule out browser-specific issues.
  • Contact support:
    If the issue persists, reaching out to the support team of your specific website builder platform is recommended for further assistance.