marjorie9668's profile

6 Messages

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182 Points

Wed, Aug 31, 2022 4:24 PM

Uploading Pic Error From 5 min + working on website

Every time since the beginning of using the software, if I am working on things and then I want to upload a photo to the site, after 5-10 minutes or more goes by, the uploading section to add an image will not work.  I have to save everything and close out and start fresh.  Sometimes I need to take a break and come back to my project already opened and it's useless.   I have never complained but now I need to upload so many photos and I'm sick of it.  I'm attaching a screenshot so you can see the error message at the left bottom corner.  I have called but nothing seems to be done.

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6 Messages

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182 Points

3 months ago

Look how terrible that screenshot attaches.  You can't even read it.  My photo is perfectly clear.  Anyway the error message says readyState 4 response Text status 401 status Text (unauthorized)

If I save everything and shut down and come back, it's fine with no error messages. 

(edited)

Brand User

6.5K Messages

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106.3K Points

3 months ago

Hello, 

This would be a product of the builder timing out. If you need to take a break or step away from the builder for any extended amount of time, I would recommend you save your latest changes and exit the builder. Then, when you're ready to continue, you can re-open the editor. 

6 Messages

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182 Points

@elyzabethv​ It's not just taking a break.  This is when I am working on pages on the site.  I'm entering text or updating and then I go to put in a picture and it won't let me grab one from my pc.  And sometimes it takes me 5 minutes or more to put all the text in.  I'm literally working on the site.  It will let me add pictures that are already in my gallery, but it won't let me add or import any.  

Brand User

6.5K Messages

 • 

106.3K Points

Hmm. What browser are you using, and what type of device? 

6 Messages

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182 Points

Sorry didn't have this open.  I have used all browsers and still it happens.  Even tonight.  I tried it using Firefox, Chrome,  and Edge. (All the latest versions) But normally Chrome.  Windows 10 Spectre laptop.  But I see, I'm not the only one.  It makes me feel like I'm not crazy! 

56 Messages

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1.2K Points

3 months ago

This happened to me in the past. I've learned to only work with the builder software for 20 minutes max before saving and exiting. Actually I make sure to save constantly so that if the builder glitches and goes back to a previous page I haven't lost anything. This is especially true with the Store feature in the Web Builder. I guess that is the price we pay for a reasonably priced web builder package.