johnpotter's profile

66 Messages

 • 

1.4K Points

Wednesday, July 27th, 2022 2:59 AM

Store in Website Builder not showing all products in category when editing.

This has been ongoing for a few months now. When I am editing in my store I can not see all of the products in a category. It is very cumbersome to have to always go find a product in the "All products" category. I have tried clearing the cache/history, logging off/on. Nothing brings it back to when I could see all items listed in each category. Attached is a photo that shows Bowls (81 items) category but only 4 bowl items show when clicked. 

FoelberPottery.com

Brand User

8.4K Messages

 • 

123.6K Points

10 months ago

Hello, 

I will update your ticket with this information. I'm so sorry that this is taking so long. I am trying to escalate it. 

66 Messages

 • 

1.4K Points

@elyzabethv​ Any updates? I'm still having this issue. 

Brand User

8.4K Messages

 • 

123.6K Points

Unfortunately, no. I'm so sorry. I'll put another comment on the ticket that you're contacting again and need a resolution. 

3 Messages

 • 

80 Points

8 months ago

Same here, been almost a  month! Cant even use my online store. Difficult time trying get credited since the site products are not displaying for my clients. Now, what's the purpose of having a store and it cant be used and you pay monthly service for it? I have lost time & money.  We need to get full credited off of our monthly fees if are store not working.  I had an agent blame me until I guide them to show them that they couldn't even get it working. 

(edited)

66 Messages

 • 

1.4K Points

@info1870​ HI. So sorry you are having problems but that's not the same as my issue. My store and categories show fine for the public. This thread is about when I am editing my products in Website Builder. In the editing feature the categories do NOT show all of the items. I have to scroll through 100s of items to get to a specific product. Not very efficient at all. This has been going on for me for months and months. Hope we both find a solution to our problems.