R

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724 Points

Friday, March 3rd, 2023 8:27 AM

Pretty Pretty Pretty Please. !!!!! For Homestead Customer Care Monitor. re activation of a Domain

​Good morning, at some point I mistakenly removed a domain.​

​Might I ask, if possible to re-activate it please to our account.​

​it is: thermoslimmer.org​

​Regards,​

​Richard & Tina Wilson​

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Brand User

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3 months ago

Hello, 

We should be able to restore this domain, but I would need to add another domain add-on to your billing. Is this ok?

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3 months ago

Hi Elizabeth.    Do remind me how many free Domains we get on our 20 year old subscription model.

The current screenshot attached shows 14 more free ones to go.... 

Brand User

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Ah, my apologies. Our system is giving an error when I try to restore the domain. I assumed the account didn't have the provisioning. 
I'll need to submit a ticket to see why this domain is giving this error. 

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3 months ago

Apologies.   Auto corrected from your correct name spelling Elyzabeth.  

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3 months ago

Please could you reply.... Regards,

Richard.  

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3 months ago

Surely there must be an answer by now....  

Please advise as to whether this domain has now been re-established.    Richard

Brand User

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I'm sorry, but tickets can take up to 48 hours to resolve.

Brand User

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This domain has been restored to the account.

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724 Points

Thank you.  I have raised a new item to do with the accounts if you don't mind.

Brand User

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What can I help you with?

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Its on a fresh question for you Elyzabeth so as to keep it separate from this completed ticket.

Richard