johnpotter's profile

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Thursday, March 2nd, 2023 9:46 PM

Item in store not updating as sold

Using Website Builder. Item Elephant Stein Golden Russet $65 sold a couple of weeks ago. At first is did not register as sold, then it did. Then it showed back up as not sold.  So today I went to "manage store' and manually clicked "0 items" and toggled it to not be visible. It STILLS shows up on the website and lists as 1 item available. I have checked this on both a desktop and mobile.  www.foelberpottery.com

I am getting ready to upload a few multi-item workshops and merchandise and it will be a nightmare if there are glitches like this. Please help!

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Brand User

9.6K Messages

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133.1K Points

7 months ago

Hello, 

I'm not seeing this item in your store. Are you still able to see it?

67 Messages

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1.4K Points

@elyzabethv​ I asked for advice about this issue four days ago. Since then I have worked with the item and finally got it to not appear on the website. Hopefully items that sell will now register as out of stock. Thank you.