M

28 Messages

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500 Points

Saturday, June 1st, 2024 12:25 PM

contact form not working

This is my 4th request for help with this issue.  Can someone please help!!  I have a contact form on my website www.newlegacybooks.com and when people fill out the form and send to me, it should go to my email address info@newlegacybooks.com but it is not working.  I have tested it a few times by filling out the contact form but it never reaches my email.  What do I do?

17 Messages

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382 Points

21 days ago

Just wondering, have you checked the spam or junk mail? I have to have every client of mine find it in spam and add it to their safe list...

28 Messages

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500 Points

Thank you for the reply, I checked my spam folder and it the forms did not show up there.  I have another email address that I have it sent to now and it works fine.  However I need it sent to my work email info@newlegacybooks.com which it will not do...

Brand User

10.8K Messages

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143.2K Points

19 days ago

Hello, 

I edited the DNS for that domain, which may help. Can you test it on your end?