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12 Messages

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220 Points

Thursday, January 19th, 2023 4:52 PM

404 Error

​I constantly get 404 errors. I get them when I try and choose a template for a new site or try and delete a domain. It's driving me crazy. How can this be fixed??​

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Brand User

7.9K Messages

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119K Points

2 months ago

Hello, 

I can look into this. Is it just one site you've experienced this 404 error with? If you create a new site today, will it give you that error?

What domain are you trying to remove? I can help with that. 

12 Messages

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220 Points

2 months ago

No, it's different ones. On this account, it's the wlbxradio one. When I try and choose a template, I get the error.

I have two different accounts. The other one is under the username charityrford. I have tried to delete multiple domains off that one and it will not let me. I get the error every time.

Brand User

7.9K Messages

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119K Points

Are you able to call in? It would be easier to deal with the two different accounts that way. 1-800-710-1998

1 Message

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60 Points

2 months ago

The message on the phone says to call during business hours but does not say what the hours are.

Brand User

7.9K Messages

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119K Points

Hello, 

We are open Monday-Friday 7:00 AM- 6:00 PM MST

20 Messages

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300 Points

1 month ago

I'm trying to upload a design template as well and each one comes up as a "404 errror".  Are the design templates no longer available for Website Builder?

Brand User

7.9K Messages

 • 

119K Points

Hello, 

Were you able to resolve this issue? I see a template chosen for both WebsiteBuilder sites on your account

20 Messages

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300 Points

I just re-created a format on my own that I liked from perusing other websites online.