What has happened to Homestead Support?????

You make a good point.  Maybe all the good people quit or were "absorbed" by the web.com side.  I have experienced a similar trend in off-shore and lack of support with another company that specializes in membership websites. They were bought by Personify and the ultimate goal seems to be to "drive us away" from the platform and start using their other products which are way more expensive.  Looks like this is a similar nefarious plan.  If I wanted to do something like that, I would be building more on WIX.  Not quite as flexible, but if I want help, I can talk to a real person who calls ME in a couple of minutes.  That's impressive.  Homestead...not so much. 

I called from 410-493-4984.  I spoke with fake name "Rachel."

PS: I am glad YOU are still out there.  I like you.

OK thank you, we'll review this call. 

I got a phone message from the main Homestead number that said, "we want to speak with you further" about this problem, but they didn't leave a name, a return call number, nor did they call back. That was 4 days ago.  This is the kind of thing that is very irritating and will drive customers away.  I am actively exploring my options...even if it means rebuilding 12 websites. 

@lynn1286​ 

I think me too they all sound the same although they are doing a good job ...I

Again my anger is towards the second half  taking care of advance tech ...

Not to say they shouldn't have fixed this, or helped you get it fixed, but it looks like a Security Certificate (SSL) issue.  You should be able to activate that yourself easy enough by going to your DOMAINS Manager on the log in page.  Choose that option>choose that domain> make sure the SSL is activated or activate it yourself.  IF you happen to be using the Cloudflare service from when they first required it several years ago, sign into cloudflare and check it there.  The "free" Cloudflare does not have phone support, but I recently asked a question in their "Community Forum" and got several good answers pretty quickly.

homestead support 4 weeks ago let me delet cloudfare so I rely on homestead now ompletely...my confidence in homestead after 12 years is quickly getting diminished 

So if your certificate is with Homestead now, did you check to see if your SSL was activated under the Domain name?  It might be good to look at it to be sure it's "ON."  Losing business because of a setting is bad.  I hope it is something simple like that.

The "service" is so awful now.  It makes me sad. They used to be great. 

Well they asked me to not touch anything 2 weeks ago and they will fix everything .and till now it's dead ...showing same old error 1001

SSl is activated as per the system ..the nameservers are Homestead....

i have told csr today to inform high tech that the A records what homestead is asking and saying are different on my domain hosting

There is a one digit difference .....

....i asked her tell them .... l

already informed csr  bella today ..and im not..touching or doing anything as i want them to check everything and make this site live again ......

* I m only concerned that my above concern is being conveyed to senior techs ...

.I'm just too tired ....as I didn't do any trips and I have serious bills ..no business at all ....

@adnan8714 This ticket is actively being worked on. I keep following up with our advanced support team on it. I apologize for the length of time that you've been dealing with this. I will let you know as soon as I hear any update about this being resolved. 

@lynn1286 We are currently experiencing issues with 1001 errors on websites. We are looking into this and will get this resolved as quickly as possible. 

My friend your in for a big surprise ...but I hope and pray you don't go through what I'm going through right now ...30+ days ...

Well I can surely rebuild a site somewhere else in less than 30 days.  That's a long time not to have your site work in 2024.  I am sorry you are having such issues.   Maybe they should use some of that fancy AI stuff to fix it.  

30 days ....Rebuilding a site is not a issue , check  10 web and your mind will get boggled...sign free ....transfer your site through AI in few minutes into wp platform ....then give the final edits for customization ....and you'll be done in 1 day ....and i have more idieas .but I am not interested as i was happy with these guys and i want to continue with them ...but what is happening to me and us s heartbreaking. 

Homestead plsss wake up ....please 

Oh, WOW!  I tried it out and it is pretty darn close to what I built (done in about 5 mins).  Pricing is also comparable.  I am distrustful of the AI stuff and I do hate Wordpress very much, but this shell isn't awful.  That company is in the Indian Ocean territory.  Suspicious. Wordpress tools are a pain, but I can learn if I have to.  My problem right now is that the non-working site is time sensitive for a charitable project.  I would definitely like to remain with Homestead for new projects, but we will have to see if any of the "back end" issues improve...and quickly.

See we have options. But again  I'm used to Homestead and I don't wana go even its been 30+ days ... 

Maybe after all this bashing somebody will wake up

Oh, they pick up the phone pretty quick, but no one really has any answers and since they flat out tell you they aren't trained on this or that, I have to believe that they just hired a bunch of people overseas and set them to work.  The woman I last talked to kept refering to the tech people as "admin support."  What they really need are developers and knowledgeable technicians who know how to fix things.  It is obvious that the problem is with Cloudflare.  I have an old account at Cloudflare that I can sign into and it is very advanced and complicated.  I don't even know what half of it IS. I will say that if I need support at WIX, they give me the option to call me back and have done so within minutes. So, my conclusion is that it is not as impressive that they pick up the phone, but WHO answers it. 

I am not a conspiracy kind of girl, but it surely looks like they are trying to push us OUT of Homestead and into Web.com.  The thing is, why would that even be a consideration if this lack of action is costing so many customers time and money?  

Oh my God , I swear I was thinking the same thing and told the csr the same ....so let's hope it's not true ......somehow I think may be I have an old plan with them and maybe the new owners thought to flush us out ...I can't believe you would think this too ...

Honestly, 30+ days and they couldn't put me back ..I just don't have the energy to make a site or transfer all my sites for now ...but I don't know how much I'll be forced and punished .....

I, too, have an ancient account in which I manage quite a few websites and clients pay me for that.  I guess they ARE trying to get rid of these so they can make more money individually.  Perhaps not so much of a conspiracy, eh?