482 Messages
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11.4K Points
What has happened to Homestead Support?????
I have not had to call Tech support for a long time, but today I was appalled by the off shore representative's response to my question. She started off by telling me that they are not trained on the editing of websites and I should hire a web developer to answer my question. She could not tell me the difference between a "fixed" and "block" setting for an element and was also argumentative. What is the point of having untrained people answering the phone??
My question had to do with resizing elements for mobile vs desktop. I think I may have changed a setting somewhere and an embedded form keeps being OK then getting cut off. This lame excuse for a service person was a complete waste of my time, as I apparently know way more than she did. I have been with Homestead for over 20 years and if this is what it has come to, I will be making other choices for the many sites I manage. SO, Ms. "Rachel" - you are not a good representative for the company. And Homestead-you might want to think about this course of action. If this is how you want to handle customer support, what makes you think I would EVER consider building anything new on Web.com?
martin_35837b
368 Messages
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10K Points
1 year ago
I have been here almost twenty years myself. As you know we have had ups and downs in the past with the quality of service here.. This is the worst I have seen it.
We will all be lucky if they survive. It's as if there is no one even working at Homestead...only taking our money and not giving us a service.
Alas...
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elyzabethv
11.2K Messages
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146.4K Points
1 year ago
Hi Lynn.
I would like to review this call, so we can take appropriate action. Would you mind providing me the phone number you called from? You can post it privately if you prefer.
2
adnan8714
49 Messages
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854 Points
1 year ago
To Add, I've been with homestead for more than 10 years maybe more than that.
4 weeks ago, I had a problem with my site having SSL through cloudfare set up.
So, I started calling Homestead support, I was impressed with quick and prompt phone pick up better than other companies. BUT, when my issue with my site couldn't be fixed for nearly 3 weeks, I lost lots of money with Adwords, I lost prospective customers, I have a huge concern with Advance Tech support which miserably failed to fix my problem for a mind boggling 3 weeks...
NOW LISTEN TO THIS:
After at last they fixed my site which came online....After two days, It is offline again...someone changed the Record A again ...and i Think it wnet offline again
windsorlimo.ca
Homestead has nearly destroyed my position on google, I keep getting punished and I don't know by Which advance tech support.....
IPLEASE HOMESTEAD ....PLS CHECK MY SITE AND FIX IT ....
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3
lynn1286
482 Messages
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11.4K Points
1 year ago
And the hits just keep on coming. I attempted to attach a domain name to a new site yesterday. Surprise, there is a DNS issue (AGAIN) and it's been 2 full days and there are no solutions in sight. While the name lives at GoDaddy, alas their website builder is inferior for my needs. I am in the process of re-building it on WIX (where real people who have more than a "prepared script" answer the phone, call you back and solve problems.) I am going to miss the flexibility of Website Builder, but I have had just about enough of this.
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adnan8714
49 Messages
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854 Points
1 year ago
Even after all the frustration and being upset with Homestead....I still believe Homestead has a quicker customer support than wix
It's just I am suffering after 12 years of good service....and somehow im experincing 3rd party tech support with them for the first time ...and lack of good technicians ....which I am expediting for the first time ....and with great frustration...I don't know when this will end ....
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adnan8714
49 Messages
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854 Points
1 year ago
Honestly no comments on support ....or I will literally burn down my computer with frustration...just hope web.com would know what's happening to its customers ...cause technically we are there customers too....let's pray to the lord they wake up and do something and fix all this new dns problems all of us are having .....
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adnan8714
49 Messages
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854 Points
1 year ago
We're in the same boat I guess
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triniti3332
23 Messages
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358 Points
1 year ago
I understand your frustration. My emails are not sending and it has negatively impacted my business. I cannot get help from customer service.
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adnan8714
49 Messages
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854 Points
1 year ago
Join the club
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