Site will not go LIVE

For 3 weeks now and HOURS on the phone, a site will not go live. The customer service lies and excuses are endless to even hanging up after saying "You have to wait 24-48 hours". This is not the company that I have launched over 30 websites in 8 years for many of my clients! I ask for a super visor, customer service says that "they'll call you back in an hour". No call. Customer service says that they will email in an hour with an update. No email. But, there's no problem taking my money every month... I am extremely dissatisfied! WHAT IS THE DEAL?!

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Responses

elyzabethv

11.2K Messages

•

146.7K Points

1 year ago

Hello,

Unfortunately, I'm not seeing any notes on the account about contacts regarding your site, so I can't get any information about what's happened. What is the site that you're having trouble with, so I can look into this?

2

0

averypeakoutdoors

19 Messages

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412 Points

Its under our other account, vitalitycreative@outlook.com ... Couldn't connect the domain that was purchased under Homestead. Bought another and had it pointed, that one doesn't work either...

1 year ago

0

elyzabethv

11.2K Messages

•

146.7K Points

Ok, can you log in and post this from that account? That is how we verify accounts to be able to work with them.

1 year ago

0

kory5108

4 Messages

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172 Points

1 year ago

I'm having the problem. Its costing my money by the minute. I may just cancel and sign up with another.

1

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elyzabethv

11.2K Messages

•

146.7K Points

Hello,

What website are you experiencing this issue with?

1 year ago

0

averypeakoutdoors

Site will not go LIVE

elyzabethv

averypeakoutdoors

elyzabethv

kory5108

elyzabethv

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