louis2768's profile

15 Messages

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262 Points

Friday, September 29th, 2023

Site not updating

What is going on with sites not updating, I need things working ASAP, not weeks.

Shroom Sipper | home (homesteadcloud.com)

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15 Messages

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262 Points

2 years ago

Mysteriously after calling Homestead tech support minutes my pages are updating. Call the help #1-800-710-1998 and they will help. Thanks Homestead tech support.

5 Messages

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162 Points

But why don't they just fix it for everyone? *sigh*

15 Messages

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262 Points

@karen1404​ I just looked at my website page and now its not updated again.

They are having issues for days now. Is it Homestead issues or web.com issues?

5 Messages

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162 Points

My site worked on Wed., had old content Thurs. I got the publish to work last night after about 20 attempts. ...but, not on mobile. Still had old content there. This morning I still had old content on mobile but after a publish, it FINALLY updated.

What is going to happen tomorrow and can I trust that customers are actually seeing the current content?

I am going to guess that this is a web.com issue with their content delivery network. The whole point of a CDN is to distribute the new content to multiple servers so that users connect to the nearest server for the best possible performance. Not being able to properly do that is a huge fail.

Regardless of what the issue is, they need to fix it for everyone and not just on a case by case basis.

15 Messages

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262 Points

I agree 100% thank you for the updates on your end, it helps to know what others are having for issues. 

Brand User

11.4K Messages

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148.7K Points

2 years ago

Hello, 

I was just notified that our engineers made a change on their end that should resolve this issue. Can you let me know if you're still experiencing this?

15 Messages

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262 Points

@elyzabethv​ Yes our site page Shroom Sipper | home (homesteadcloud.com) is working with all updates on 3 known browsers after a cleared cache was done. 

Thank you all very much for your help, Louis R.