J

7 Messages

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140 Points

Thursday, September 21st, 2023 8:36 PM

Safari redirects my url to a different web site

Safari redirects my url to a different web site that is not mine. This occurs not just on my computer, but on any computer, therefore, anyone using safari cannot get to my website. How do I fix this? I'm obviously not going to keep paying for my webhosting if my url goes to someone else's website.

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1.5K Messages

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15K Points

10 months ago

What is your website url?

7 Messages

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140 Points

mytexaspsychologist.com

1.5K Messages

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15K Points

@jayne4497

The connection to mytexaspsychologist.com is not secure.

Review: Change Site Association | Homestead Community
https://community.homestead.com/conversations/account-billing/account-change-site-association/5f2a9a84581809588449007a

SECURE YOUR WEBSITE.
Secure My Homestead SB+ Website With HTTPS?
https://community.homestead.com/conversations/sitebuilder-plus/can-i-secure-my-homestead-website-with-https/5f2a9b1658180958845a60de. If you're having trouble with the Cloudflare set up, you can always call for assistance 1-800-710-1998

Secure my Websitebuilder website with HTTPS:
https://community.homestead.com/conversations/websitebuilder/websitebuilder-ssl/5f2a9b3158180958845dab29
If you're having trouble with the Cloudflare setup, you can always call for assistance at 1-800-710-1998.

7 Messages

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140 Points

Thank you. My site association is correct. I know that doesn't make sense, but it is. The link on security indicates not to follow the directions unless you have SiteBuilder Plus, which I don't. If I remember correctly, you only get SiteBuilder Plus with a windows based computer. I appreciate your recommendations though. It's more than what I got when I called the help number.

1.5K Messages

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15K Points

@jayne4497​ Your url is redirected to https://myhoustonpsychologist.com/.

Are you using Sitebuilder Desktop. If so, I suggest you make the easy switch to SB+ or build a new site using the new Websitebuilder program.

HELP?
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(edited)

Brand User

10.9K Messages

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143.9K Points

That domain is set to redirect to myhoustonpsychologist.com. Is this what you want to happen?

Brand User

10.9K Messages

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143.9K Points

10 months ago

Hello, 

I don't have Safari to be able to test this, but your website is working on my end through Edge. Can you send me a screenshot of what you see when you try to view your website on Safari?

7 Messages

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140 Points

@elyzabethv​ I called tech support today and in playing around with it, we discovered that it didn’t do the redirect when using private browsing. We cleared the history and the cache and it still did it. However, when I included the www. in the URL, not only did it not redirect then, but it stopped redirecting to the wrong website altogether. No one knows why, but apparently the problem is solved. Thanks for wanting to help though.

7 Messages

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140 Points

BTW, it is supposed to redirect to myhoustonpsychologist.com. It was redirecting to texaspsych.com which is not my website.