J

6 Messages

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120 Points

Saturday, March 30th, 2024 1:44 PM

Cannot access my DNS records.

Each time I try to access my DNS records, I get 

"Oops! Looks like no website builder site found for this domain , please try resetting domain by creating website."

Also, my website will not load.

Please help.

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1.3K Messages

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13.6K Points

2 months ago

What is your website address? What builder are you using, SB+ or Websitebuilder?

6 Messages

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120 Points

My website is www.heavenshealingmanna.com.  I am using the Websitebuilder. 

1.3K Messages

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13.6K Points

@jennifer7903​ 

Why do you want to access your DNS records?

You can review your registration details by using: https://lookup.icann.org/en/lookup

Your DNS settings look correct:

  • Nameservers:

    NS1.MDNSSERVICE.COM

    NS2.MDNSSERVICE.COM

    NS3.MDNSSERVICE.COM

"try resetting domain by creating website."

Have you build the website?

6 Messages

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120 Points

Yes. The website will not publish.  It states that the site can't be reached.

1.3K Messages

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13.6K Points

@jennifer7903​ You may need to your change your website association.

HELP
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998 (To close your Account)
FREE SEO Consultation: 1-888-412-9962
Mon-Fri: 6:00am - 5:00pm MST(No DST)

HOW REVIEW YOUR WEBSITEBUILDER WEBSITE ASSOCIATION:
https://community.homestead.com/conversations/domain-support/important-domain-information/5f2a9b2a58180958845cc55f

4 Messages

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110 Points

2 months ago

Jennifer, I am having the same darn problem.  However, never had an issue in adding a cname to the DNS records.  I have to call the help people on Monday-4/1/24

6 Messages

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120 Points

I called them today.  They told me they were having issues with the DNS records.  They did not give me a time when the issues will be resolved..

4 Messages

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110 Points

@jennifer7903​ thanks for the follow up...that was on my to do list...