16 Messages

 • 

320 Points

Monday, May 27th, 2024

After submit button

After the clicking the submit button, the person completing the form did not receive the "thank you for your registration" reply that I set up.

I input the response in the advanced tab - manage form - settings - submit settings - on submit message "thank you for your registration" - finish.

This is not working properly for my registrants. 

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Brand User

11.4K Messages

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148.7K Points

2 years ago

Hello, 

Which website are you seeing this with? I can definitely look into this issue.

16 Messages

 • 

320 Points

@elyzabethv​ 

MONTGOMERY SELMA DISTRICT

Brand User

11.4K Messages

 • 

148.7K Points

There is an option in the form settings that says "Clear form on Submit"

I would recommend turning this on. 

9 Messages

 • 

274 Points

2 years ago

This is happening to me too, www.cindyslegacy.org.

As a result, we get multiple blank submissions because the person doesn't know if the form has been sent so I guess they continue hitting the "send" button.

5 Messages

 • 

130 Points

1 year ago

Have the same problem. The email goes through, the form clears, but there is no success message.  I don't think the recaptcha button is working either, we've been getting some strange spam from other countries. Hello Builder!

You have received a new submission on your form.

FULL NAME:
vdsvds

EMAIL:
hroger2@hotmail.com

PHONE:
4417852369

YOUR ADDRESS AND PROJECT:
bdsbds