Templates will not load

@russell5607​ 

I'm trying to create a new website, and none of the templates I choose load; it only gives a 404 error page. Is the site builder down?

@tina2699​ You are using Sightbuilder Plus, aren't you?

@tina2699​ A 404 error page is a landing page displayed by a web browser when a user attempts to access a webpage that the server cannot locate. The term "404" refers to a standardized HTTP client-side error status code indicating that while communication with the web host was successful, the specific directory or file requested is unavailable.

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Hello @tina2699 , I checked the new sites you created, and they’re loading properly on my end with no 404 errors. If you’re still experiencing the issue, please try clearing your browser’s cache and cookies, then access the site again. This usually helps resolve loading issues. Let me know if the problem continues—I’m happy to help further. Thanks! 😊