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51 Messages

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626 Points

Sunday, November 10th, 2024 2:45 AM

Once Again Homestead Lacks Capability to Serve its Customers

Here we go again with technical problems - unable to edit our websites. Homestead continues to take our monthly charges but doesn't continue to keep up on what is needed to provide the service we are paying for. Homestead is proving to be a very disappointing website host.

6 Messages

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140 Points

23 days ago

Love the no responses!!!!!

Brand User

11.1K Messages

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145.6K Points

23 days ago

Hello, 

Our engineers are aware of and working on the issue. There is currently no ETA, but we will get this resolved as quickly as possible. 

51 Messages

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626 Points

@elyzabethv​ Thanks so much! I'm sure it's overwhelming keeping up with changing technology. I'm sure it's as frustrating for the techs working on it as it is us unable to work on our websites. I do have a question about the web.com site builder platform y'all are giving us to use for re-creating our websites. Can I email my issue with someone who can help??

Brand User

11.1K Messages

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145.6K Points

You can ask it here and I'll help :) 

Brand User

11.1K Messages

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145.6K Points

Unless it has sensitive information, in which case, you can create a new, private conversation. 

51 Messages

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626 Points

Ok... thx... I started a new website to run consecutively with the original in case it goes down. I contacted Web.com multiple times, but they have no access to this in spite of it being on their platform. I need to add the domain name - but Homestead isn't able right now to do that - and to add the domain to Cloudflare so Google Search can find it. If I need to wait, I can - but thought it'd be nice to have it set up. I don't want to keep adding to the new site until I know it'll be a valid site moving forward. Ok... thx... I started a new website to run consecutively with the original in case it goes down. I contacted Web.com multiple times, but they have no access to this in spite of it being on their platform. I need to add the domain name - but Homestead isn't able right now to do that - and to add the domain to Cloudflare so Google Search can find it. If I need to wait, I can - but thought it'd be nice to have it set up. I don't want to keep adding to the new site until I know it'll be a valid site moving forward. 

(edited)

Brand User

11.1K Messages

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145.6K Points

Ah, yes, Web.com wouldn't have access because Homestead actually isn't on their platform. We're two separate companies. We just have the same owners/parent company. 

 

We did have to suspend domain registration for Homestead due to an issue we were experiencing with fraudulent domain registrations. I am hoping this doesn't last for long, but for now, I won't be able to help you register that domain either. Domain registration is locked for Homestead completely. 

76 Messages

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984 Points

22 days ago

This is new ..




Please enter the captcha provided below.

User ID:
Password:
Captcha Text: ID Code
Captcha:
 

51 Messages

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626 Points

Hopefully this added security indicates they are not only working on the issues, but maybe getting close to fixing them??

Brand User

11.1K Messages

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145.6K Points

I did get word that this issue should be resolved, but where are you seeing this captcha?

51 Messages

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626 Points

When you log in to Homestead.com and click on "login"

15 Messages

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282 Points

@elyzabethv​ 

They've been saying that every time I call, starting last Friday, "expect it to be fixed later today".  

76 Messages

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984 Points

@elyzabethv​ 

Seeing this captcha on sign in after I enter name and password - enter

76 Messages

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984 Points

20 days ago

Noticed a new message, stating to remove pop up blocker from site info from search area icon located at left, allowed pop ups from homestead. So far editing has worked well.
well see how long that lasts.

It seems to be getting ironed out. I've been able to edit while system is being fixed at sitebuilder.

51 Messages

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626 Points

I've tried everything - keeps throwing me out with every attempt to edit. Sooooo frustrating and disappointing. 

Brand User

11.1K Messages

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145.6K Points

I'm so sorry, I'm letting them know that it still isn't fixed. 

51 Messages

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626 Points

I was able to make a few quick edits. As long as I only took a few seconds and published each edit quickly, it worked. But every time I took more time, it would throw me out. 

51 Messages

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626 Points

USE EDGE (NOT CHROME OR FIREFOX)... works (so far 11/15/24)

15 Messages

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282 Points

@mark9227​ I tried all of them, nothing worked on my Windows 11 computer.. 

15 Messages

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282 Points

19 days ago

I just updated my website using an older Windows 10 computer.  That worked fine.  Who knew.  I've been down all week trying to use my regular Windows 11 computer.

51 Messages

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626 Points

Thanks for this. I've been using Chrome & FireFox on my Win-11 - Edge better emulates Win-10, and it's working (so far, cross-my-fingers).

15 Messages

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282 Points

I was using Edge, tried Chrome, Firefox.  None of them worked for me on Windows 11 computer.

51 Messages

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626 Points

@linda2341​ You forgot to twist your tongue, cross your fingers and toes, cross your eyes, and count to 100 ... that in the fine print...

15 Messages

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282 Points

@mark9227​ lol, you're right.  I did forget all those things.  I'm in the process of checking into Hostinger to see if I can move my website to them.  I've about had it with Homestead.

51 Messages

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626 Points

I tried them, but they couldn't migrate mine - so I created a new site (web.com) and now have links on the original site pointing people to the new one. So, as long as the original is online, even if I can't edit it, I can move on from this fiasco. Hostinger has a 30-day money-back guarantee, so it may be worth the shot for you. They gave mine back.