call_me_ozz's profile

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3.9K Points

Saturday, March 18th, 2023 7:47 PM

Roundcube wiped out all of my emails!

​I forwarded my email to another account, when I logged back into my roundcube email, all of my emails were gone! These are extremely valuable emails from my clients. THEY MUST BE RECOVERED! Don't you think you should warn if you are going to wipe out emails?​

Brand User

7.9K Messages

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119K Points

4 days ago

Hello, 

Are you able to call in regarding this? 1-800-710-1998

81 Messages

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3.9K Points

@elyzabethv​ 

Doing that now

81 Messages

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3.9K Points

@elyzabethv​ 

That was pointless. Supposedly I deleted all of my emails and Homestead wants to charge me $50 to recover them!

81 Messages

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3.9K Points

@elyzabethv​ Let it be known I just replicated the issue and video recorded it and can prove this is a Roundcube issue, not user error.

Brand User

7.9K Messages

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119K Points

Per the notes on your account, it looks like they agreed to waive the fee for this service.