joanna9587's profile

8 Messages

 • 

360 Points

Thursday, January 11th, 2024 8:55 PM

E-mails are not going through

many of our emails are not going through. It has been going on for couple months now, and it/s making running business really hard. 

Please advise

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8 Messages

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130 Points

3 months ago

Are these gmail accounts that are rejecting your emails?  Gmail has started requiring SPF or DKIM authentication: 

https://support.google.com/mail/answer/81126?hl=en

To set up SPF, go to your domain advanced DNS settings and have your TXT record look like below, which is explained in homestead's email setup

v=spf1 ip4:66.96.128.0/18 include:websitewelcome.com ?all

This setting is listed in the article: https://community.homestead.com/conversations/email-support/dns-records-for-homestead-email/5f2a9b2c58180958845d0015

Brand User

10.5K Messages

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141.3K Points

3 months ago

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

155 Messages

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7.9K Points

@elyzabethv​ Alas a real employee. elyzabethv, can you address the many other issues we are facing?

Thanks

Brand User

10.5K Messages

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141.3K Points

I am giving the team any information I hear from you all here on Community regarding this issue. I do know that there is a ticket specifically for the SB+ form issue, but I still don't have any update on this, unfortunately.