Emails are not getting delivered

Hello, I know others have had this problem. My emails are getting returned as undeliverable with the following message, how do I get them to go through? I guess someone at Homestead has to update something?

    host gmail-smtp-in.l.google.com [142.250.102.27]
    SMTP error from remote mail server after pipelined end of data:
    550-5.7.26 This mail is unauthenticated, which poses a security risk to the
    550-5.7.26 sender and Gmail users, and has been blocked. The sender must
    550-5.7.26 authenticate with at least one of SPF or DKIM. For this message,
    550-5.7.26 DKIM checks did not pass and SPF check for [ucpower.net] did not
    550-5.7.26 pass with ip: [66.96.190.10]. The sender should visit
    550-5.7.26 https://support.google.com/mail/answer/81126#authentication for
    550 5.7.26 instructions on setting up authentication. b18-20020a1709062b5200b009a9f5afdab7si13637373ejg.647 - gsmtp

Responses

francis_rockliff

27 Messages

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642 Points

2 months ago

Homestead seem to be ignoring us so I reckon I will have to move my business elsewhere

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elyzabethv

9.8K Messages

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135.1K Points

2 months ago

Hello,

Your domain DNS is not pointing to Homestead for email. Is this a recent change?

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patty4851

17 Messages

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266 Points

No, this has been going on for a long long time, it seems it is almost every single email now, though. I'm receiving emails OK but not able to send them to anyone, especially those with a gmail account. I just seem to get nowhere when I call Customer Service. I have become desperate because I'm losing a lot of business because of this. Plus, you know, paying a lot of money to Homestead to send those emails out. Thanks. Patty

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2 months ago

0

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patty4851

17 Messages

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266 Points

@elyzabethv I guess I should clarify. I fixed the incoming form submissions to go to my gmail account some time ago because so many of them were disappearing after a client submitted a form. What my problem here is, when I email someone from this email roundcube address, they get sent back as undeliverable. Especially if it is a government agency or a gmail address I'm email to. Thanks.

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2 months ago

0

elyzabethv

9.8K Messages

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135.1K Points

Ok. Typically, I would edit the DNS for your domain to update the TXT record to help with this issue, but your DNS is pointing to a company called hostcentric.com for your email, not Homestead.

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2 months ago

0

patty4851

Emails are not getting delivered

francis_rockliff

elyzabethv

patty4851

patty4851

elyzabethv

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