T

18 Messages

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270 Points

Friday, May 26th, 2023 5:50 PM

Email client fails

I haven't been able to connect to my email using my email client in 2 days now. I have 2 domains and neither email is working. Client reports Untrusted, domain not in certificate (imap) for both of my domains.

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18 Messages

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270 Points

4 months ago

Must be something wrong with servers. I haven't been able to connect to my email using my email client in 2 days now. I have 2 domains and neither email is working.

Note: This comment was created from a merged conversation originally titled Cannot fetch email

18 Messages

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270 Points

Client reports Untrusted, domain not in certificate (imap) for both of my domains.

Brand User

970 Messages

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29.3K Points

4 months ago

Hello terry4096,
I certainly want to take a look. Can you provide which 2 domains that are having an issue?

18 Messages

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270 Points

@todd_h​ tdmlr.com and millerte.com

Brand User

970 Messages

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29.3K Points

It looks like one of the domains had some antiquated email records in addition with the TXT record. I have gone through and updated these, and I was able to additionally confirm there is no suspension or block from our end either. 
Can you try once more to reconnect these emails as new inboxes for your mail clients? If you need to, it can be also recommended to log into your Homestead account and reset the passwords to the inboxes once more just in case.

18 Messages

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270 Points

Thank you. Was able reconnect client.

Would be nice to know what happened after months/years of use, what went wrong?

terry

Brand User

970 Messages

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29.3K Points

Hello,
It could be a number of different things, but it would be difficult to pinpoint exactly to what. Updating the DNS generally helps with reconnecting, but I have also heard in the past that mail clients can just stop working for a specific box and the best recommendation is to attempt to reconnect. 
I am glad to hear you were able to reconnect to your email client.