9 Messages
•
280 Points
Can't contact gmail users
An old problem has cropped up again and our gmail customers are in a tizzy. Any email sent out of our Roundcube account to a customer with a gmail.com email address comes right back as undeliverable. I searched for a resolution on the forum and it seems to be a widespread issue. Will you be posting instructions on how to correct it soon?
jay5219
7 Messages
•
240 Points
6 months ago
I have been having the same problem. Google must have changed their security setup again. SPF or DKIM authentications seems to be the issue.
host gmail-smtp-in.l.google.com [142.251.167.27]
SMTP error from remote mail server after pipelined end of data:
550-5.7.26 Your email has been blocked because the sender is unauthenticated.
550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.
550-5.7.26
550-5.7.26 Authentication results:
550-5.7.26 DKIM = did not pass
550-5.7.26 SPF [imaxproductions.com] with ip:
[65.254.253.232] = did not pass
0
jim7452
8 Messages
•
160 Points
5 months ago
This fault is a real pain in the proverbial. Homestead is ignoring it and roundmail or whoever it is now expects us to fix it ourselves. It was hard enough getting the S added to the https, I really don't want to go through that again. I've noticed other other email recipients are blocking in the same way (yahoo I think) It may well be that it is more secure and that google just wants us to use google accounts, but homestead should be doing some of the heavy lifting. If it doesn't improve I'm going to get my email hosted elsewhere like GoDaddy.
0
0
lyle4780
9 Messages
•
280 Points
5 months ago
I'm willing to jump through the hoops to get the email back together, but I need a walkthrough. Anybody have eyes on an updated 2025 how-to manual?
0
0
elyzabethv
11.4K Messages
•
148.7K Points
4 months ago
The best option to resolve this is to call. 1-800-710-1998
You may be able to resolve it by simply updating your DNS if it isn't already, but otherwise, you will need a DKIM set up, which cannot be done through our DNS manager. If you call, an agent can assist you in setting this up through Cloudflare.
1
juergen0961
12 Messages
•
320 Points
3 months ago
I'm having the same issue.
0
0
j6808
19 Messages
•
428 Points
3 months ago
I'm having the same issue too.
0
0
j6808
19 Messages
•
428 Points
3 months ago
Good morning, everyone! I just spoke with a technician from Homestead, and she was able to resolve the email issue within a few minutes. If you have the time, please call the 1-800 number (800) 710-1998 and a technician should be able to quickly rectify the error messages you're receiving when sending an email to a Gmail recipient.
(edited)
0
0