markbarb's profile

9 Messages

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240 Points

Tuesday, November 21st, 2023 3:52 PM

Audio Player

Can't get the audio player element to work on any page i upload with an appropriate MP3 file.  the player elment appears in a unworkable format and the auto play doesn't work.  what should i do?

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1.2K Messages

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12K Points

3 months ago

What is your URL? Are you using Sitebuilder plus or Websitebuilder? What browser do you use?

HELP?
Hours of Operation for Live Support: Mon-Fri: 6:00am - 5:00pm MST (No DST)
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
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Sat-Sun: Closed

INSERTING A VIDEO:
1. Select Insert > YouTube Video > copy and paste the URL into the YouTube Video Settings > Select play options, position and size > save and publish.
2. Select Insert > More > HTML > copy and paste the html code > position and size using HTML Settings > save and publish.
12.14.17: If you're uploading a *.mov file, this requires a Quick Time player to be on your computer to view the file, you can try converting it to another video format file. You can use this guide: https://community.homestead.com/homestead/topics/can_i_add_an_html5_video_to_my_site.
Have you tried to use the You Tube embed code when using the HTML option?
https://community.homestead.com/homestead/topics/can_i_add_an_html5_video_to_my_site.
I recommend adding the video via YouTube.

HOW TO ADD A YOUTUBE VIDEO:
Here are instructions on how to upload a Youtube video to Sitebuilder Plus https://community.homestead.com/homestead/topics/sitebuilder-plus-add-a-youtube-video and here are instructions for WebsiteBuilder https://community.homestead.com/homestead/topics/websitebuilder-add-media-files.

AUDIO FILE PLAY AUTOMATICALLY:
This does happen sometimes with older audio players. Please delete the audio player and add a more updated version. The instructions are in this article:
https://community.homestead.com/homestead/topics/how-do-i-add-media-files-to-my-site

HOW TO ADD MEDIA FILE TO SB+:
https://community.homestead.com/homestead/topics/sitebuilder-plus-add-media-files.

AUDIO PLAYER SETTINGS:
Use the PROPERTIES EDITOR:
Whenever you click an element the properties editor appears on the right > Select your play options.

ADD MEDIA FILE TO WEBSITEBUILDER:
https://community.homestead.com/homestead/topics/websitebuilder-add-media-files

Brand User

10.4K Messages

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139.7K Points

3 months ago

Hello, 

Which website are you experiencing this issue with?