trying to reset password

I was trying to log into my account, was told that I have to reset my password.  Your system would not send me the email to be able to do that.  I tried multiple times!  So I called for help.  They are unable to help me because they can't verify my account.  They tried to email me & that wouldn't go through either.  I don't know why the credit card number that is on my statement with the charge from Homestead does not have the correct number on it.  I don't know why emails that you were supposedly sending me were going through.  What I do know is that I am VERY frustrated - I did not ask to reset my password, you TOLD me I had to!  Then you can't enable me to do that!  I just spent well over an hour wasting my time on this and I finally got the email & got my password reset but it should not have been such a hassle.  If this ever happens again we will be cancelling our Homestead account.