D

2 Messages

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90 Points

Sunday, February 25th, 2024 9:27 PM

spf and DKIM authentication

Please Help,

Please update the SPF and/or DKIM records for my domain (brookspools.com) so I can send emails to gmail accounts.

Emails sent to gmail accounts are being returned with the following message:

SMTP error from remote mail server after end of data:

    550-5.7.26 This mail has been blocked because the sender is unauthenticated.

    550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.

    550-5.7.26

    550-5.7.26  Authentication results:

    550-5.7.26  DKIM = did not pass

    550-5.7.26  SPF [brookspools.com]

Thanks,

Dale Thevenet

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Brand User

10.5K Messages

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141.3K Points

2 months ago

Hello, 

Unfortunately, I don't see that domain on this account. Is it possible that you have more than one account, that this domain could be on? If so, please log into that account and post this request from that account so it can be verified. Otherwise, please call 1-800-710-1998