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traci5717
75 Points
100 Points

5 Messages

 • 

110 Points

Tuesday, February 14th, 2023 7:21 PM

Please Help: Google Emails Undeliverable

Getting the following message on outgoing emails to gmail email accounts.

    SMTP error from remote mail server after end of data:

    550-5.7.26 This message does not pass authentication checks (SPF and DKIM both

    550-5.7.26 do not pass). SPF check for [mybestteam.net] does not pass with ip:

    550-5.7.26 [66.96.185.10].To best protect our users from spam, the message has

    550-5.7.26 been blocked. Please visit

    550-5.7.26  https://support.google.com/mail/answer/81126#authentication for more

    550 5.7.26 information. n8-20020a0ce488000000b0056eb2632e79si4962744qvl.547 - gsmtp

Problem

 • 

Updated 

2 months ago

28

2

This conversation is no longer open for comments or replies and is no longer visible to community members.

harley5785

3 Messages

 • 

94 Points

4 months ago

All of my emails are being blocked by GMAIL - I have been using the same email for over 7 years without problems 

2

0

sonomahomesohio

35 Messages

 • 

650 Points

It's an ongoing problem with our emails going to many 'free' email services.  Frustrating as many of our customers are lost due to them thinking we don't return our messages.

4 months ago

0

harley5785

3 Messages

 • 

94 Points

I have had more client complaints in 3 months than last 10 years due to messages in their SPAM or not even being delivered. 

4 months ago

0

sonomahomesohio

35 Messages

 • 

650 Points

Happens to me constantly unfortunately.  It's over my head as to how to fix it.

4 months ago

0

Brand User
elyzabethv

8.5K Messages

 • 

124.5K Points

Hello, 

What domain is the email in question under?

4 months ago

0

Brand User
elyzabethv

8.5K Messages

 • 

124.5K Points

Hello, 
Sometimes, on shared hosting where many customers use the same email servers, they get detected as contributing to spam and unnecessarily get blacklisted by a few recipient email servers and RBLs. We do have a system in place that monitors our mailout server IPs for their reputation at RBLs that sends out reports periodically. Our Network Operations team rotates the blocked IPs automatically and that should resolve any blocks our servers may have, given time. We do recommend trying to resend the bounced emails.
Additionally, we have already informed our engineering team regarding this issue and our engineers are working towards a fix on increasing the reputation. I'm afraid we do not have an ETA on this. We appreciate your patience while we resolve this issue.

4 months ago

0

traci5717

5 Messages

 • 

110 Points

4 months ago

@elyzabethv Hi! Any chance you can help us? it is our busy time and this issue is hurting our business. Thank You.

0

0

joanw0793

31 Messages

 • 

664 Points

4 months ago

We are also experiencing this issue again. This happens very often between Homestead and Gmail. @elyzabethv has helped us sort this out in the past any chance you can help again?

3

0

Brand User
elyzabethv

8.5K Messages

 • 

124.5K Points

Hi Joan, 

Unfortunately, that was a one-time fix. If you're experiencing this issue again, it isn't due to the TXT record. Are you getting any sort of bounce-back message?

4 months ago

0

joanw0793

31 Messages

 • 

664 Points

This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
    host gmail-smtp-in.l.google.com [142.250.102.27]
    SMTP error from remote mail server after end of data:
    550-5.7.26 This message does not pass authentication checks (SPF and DKIM both
    550-5.7.26 do not pass). SPF check for [abbott-associates.com] does not pass
    550-5.7.26 with ip: [66.96.187.9].To best protect our users from spam, the
    550-5.7.26 message has been blocked. Please visit
    550 5.7.26 information. b21-20020aa7c6d5000000b004ad02463b96si2828686eds.108 - gsmtp
Reporting-MTA: dns; bosmailout09.eigbox.net
Action: failed
Final-Recipient: rfc822; wiederspiel.rachel@gmail.com
Status: 5.0.0
Remote-MTA: dns; gmail-smtp-in.l.google.com
Remote-MTA: X-ip; [142.250.102.27]
X-Remote-MTA-smtp-greeting: X-str; 220 mx.google.com ESMTP b21-20020aa7c6d5000000b004ad02463b96si2828686eds.108 - gsmtp
X-Remote-MTA-helo-response: X-str; 250-mx.google.com at your service, [66.96.187.9]
X-Exim-Diagnostic: X-str; SMTP error from remote mail server after end of data: 550-5.7.26 This message does not pass authentication checks (SPF and DKIM both\n550-5.7.26 do not pass). SPF check for [abbott-associates.com] does not pass\n550-5.7.26 with ip: [66.96.187.9].To best protect our users from spam, the\n550-5.7.26 message has been blocked. Please visit\n550-5.7.26   https://support.google.com/mail/answer/81126#authentication for more\n550 5.7.26 information. b21-20020aa7c6d5000000b004ad02463b96si2828686eds.108 - gsmtp
Diagnostic-Code: smtp; 550-5.7.26 This message does not pass authentication checks (SPF and DKIM both
550-5.7.26 do not pass). SPF check for [abbott-associates.com] does not pass
550-5.7.26 with ip: [66.96.187.9].To best protect our users from spam, the
550-5.7.26 message has been blocked. Please visit
550 5.7.26 information. b21-20020aa7c6d5000000b004ad02463b96si2828686eds.108 - gsmtp
Received: from bosmailscan08.eigbox.net ([10.20.15.8])
by bosmailout09.eigbox.net with esmtp (Exim)
id 1pSNXX-0002X8-Fa
for wiederspiel.rachel@gmail.com; Wed, 15 Feb 2023 14:34:03 -0500
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
d=abbott-associates.com; s=dkim; h=Sender:Content-type:Mime-version:
Message-ID:To:From:Subject:Date:Reply-To:Cc:Content-Transfer-Encoding:
Content-ID:Content-Description:Resent-Date:Resent-From:Resent-Sender:
Resent-To:Resent-Cc:Resent-Message-ID:In-Reply-To:References:List-Id:
List-Help:List-Unsubscribe:List-Subscribe:List-Post:List-Owner:List-Archive;
bh=aFKPA33V9QLaYwva6ISUia9DDFeZsP0rlanolSIxCOA=; b=V00N8rg1MP0LI390BqRLuXsO5
YNHoBqHzxo7ntI8nnUCG8nhANl+sKX9QjC6KfoyGTl+pTlZaLjdKsgV33sSWSXVoCtGFogZFZkAjs
Z9dEahSqVQjfwLipuvzJs/geZMOU2GYLz3fbTp+eqw/JjBuGIGzFQExNm08pHl4i0nSbTmQXYhjvE
4uToMQxQ5+8uERfNBq4ntT/X4kedT0jqlql/lm92YhNo3uNQ6NR+YO1wyw26tHVr8Sh+XNRZlaHb5
b5/NbnTsUlqRLixngLSr2XFvq1g7WKY7bqutEfFoGtHgSUMWZEixLk/Uyb4CelBnEojKnm8nxn5hz
RTgsangLw==;
Received: from [10.115.3.32] (helo=bosimpout12)
by bosmailscan08.eigbox.net with esmtp (Exim)
id 1pSNXW-00078s-IB
for wiederspiel.rachel@gmail.com; Wed, 15 Feb 2023 14:34:03 -0500
Received: from bosauthsmtp07.yourhostingaccount.com ([10.20.18.7])
by bosimpout12 with
id MXZz29004099BUA01Xa2Rz; Wed, 15 Feb 2023 14:34:02 -0500
X-Authority-Analysis: v=2.3 cv=d4VuNSrE c=1 sm=1 tr=0
a=x8qw8EAkfcRkIpZA8Q87Bg==:117 a=Jj8+bTPS4qlItJnx8pCA1w==:17
a=m04uMKEZRckA:10 a=PeFO9FbFhS32YxYntvkA:9 a=nMON4YbjAAAA:8
a=mH_uWAkQoQdxQQDvexAA:9 a=QEXdDO2ut3YA:10 a=HFHL5uIUMpAA:10
a=nzCC-I5OHXMA:10 a=YXhc_wjLTHsA:10 a=2K-ZH3a8WVoA:10 a=yMhMjlubAAAA:8
a=SSmOFEACAAAA:8 a=3j4BkbkPAAAA:8 a=iRKsbV2EATDIejloNEUA:9
a=rINSuZmZiHRXzAtw:21 a=gKO2Hq4RSVkA:10 a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10
a=frz4AuCg-hUA:10 a=VzJjI00UcJ7KgI6e9_oA:9 a=1Vq_FK4TplAA:10
a=7FNYEHr8PWIA:10 a=GexhHjS9l_maMWwhodgA:9 a=HXjIzolwW10A:10
a=T6a71-JsGAwA:10 a=WcDE2nzhyBLzG-mioP0K:22
Received: from c-24-20-110-21.hsd1.wa.comcast.net ([24.20.110.21]:58053 helo=[192.168.1.134])
by bosauthsmtp07.eigbox.net with esmtpa (Exim)
id 1pSNXM-0001XC-7N
for wiederspiel.rachel@gmail.com; Wed, 15 Feb 2023 14:33:59 -0500
User-Agent: Microsoft-MacOutlook/16.69.23011802
Date: Wed, 15 Feb 2023 11:33:48 -0800
Subject: test
From: Rachel Wiederspiel < rachel@abbott-associates.com>
Thread-Topic: test
Mime-version: 1.0
Content-type: multipart/mixed;
boundary="B_3759305632_467607621"
X-EN-UserInfo: 6eff448b0ccac7aa7763f9064dadc9f0:931c98230c6409dcc37fa7e93b490c27
Sender:  Rachel Wiederspiel < rachel@abbott-associates.com>
X-EN-OrigIP: 24.20.110.21
X-EN-OrigHost: c-24-20-110-21.hsd1.wa.comcast.net
X-EN-Class: impinc

4 months ago

0

Brand User
elyzabethv

8.5K Messages

 • 

124.5K Points

Okay, thank you. I'll get that reported. 

4 months ago

0

joanw0793

31 Messages

 • 

664 Points

@elyzabethv we're still experiencing this issue

4 months ago

0

Brand User
elyzabethv

8.5K Messages

 • 

124.5K Points

Hello, 
Sometimes, on shared hosting where many customers use the same email servers, they get detected as contributing to spam and unnecessarily get blacklisted by a few recipient email servers and RBLs. We do have a system in place that monitors our mailout server IPs for their reputation at RBLs that sends out reports periodically. Our Network Operations team rotates the blocked IPs automatically and that should resolve any blocks our servers may have, given time. We do recommend trying to resend the bounced emails.
Additionally, we have already informed our engineering team regarding this issue and our engineers are working towards a fix on increasing the reputation. I'm afraid we do not have an ETA on this. We appreciate your patience while we resolve this issue.

3 months ago

Brand User
elyzabethv

8.5K Messages

 • 

124.5K Points

4 months ago

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

0

0

traci5717

5 Messages

 • 

110 Points

@elyzabethv​ Just sent out a couple we were having the issue with and will let you know. Thank you so very much!!

4 months ago

traci5717

5 Messages

 • 

110 Points

@elyzabethv So far, so good. Thank you again!

4 months ago

paul8311

3 Messages

 • 

90 Points

2 months ago

@elyzabethv  My company is having this same issue and we are unable to send/receive from gmail.

can you help??

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

 

  larry.barnestx@gmail.com

    host gmail-smtp-in.l.google.com [142.250.102.26]

    SMTP error from remote mail server after pipelined end of data:

    550-5.7.26 This mail is unauthenticated, which poses a security risk to the

    550-5.7.26 sender and Gmail users, and has been blocked. The sender must

    550-5.7.26 authenticate with at least one of SPF or DKIM. For this message,

    550-5.7.26 DKIM checks did not pass and SPF check for [premierpropertytax.com]

    550-5.7.26 did not pass with ip: [66.96.189.7]. The sender should visit

    550-5.7.26  https://support.google.com/mail/answer/81126#authentication for

    550 5.7.26 instructions on setting up authentication. g17-20020a170906521100b008b3b05ca5e1si20256284ejm.375 - gsmtp

1

0

Brand User
elyzabethv

8.5K Messages

 • 

124.5K Points

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

2 months ago

0

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