PHOTOS NOT UPLOADING

In attempting to upload a photo, a message on the bottom of the screen reads "Analysis of the Image violation" and it stays on that for several seconds and then it is replace by an error message, "readyState":4",responseText":"\n\n\n\n\n\n\n\n\n\n\n\n\ and the photo does not load. I tried several different photos.

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reyven4754

242 Messages

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2.6K Points

2 months ago

Hello,

I’m sorry to hear that you’re experiencing issues uploading photos to your website. To ensure a successful upload, please make sure that your images are saved in a supported format, such as JPEG (.jpg) or PNG (.png).

If the issue persists after confirming the file format, please let us know, and we’ll be happy to further investigate and assist you. We’re here to help!

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T

tyler2787

4 Messages

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120 Points

@reyven4754 this is still happening

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1 month ago

0

R

reyven4754

242 Messages

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2.6K Points

Hello,

I sincerely apologize for the trouble you're experiencing with uploading photos to your Editor. I want to assure you that we have already escalated this issue to our Engineering Team for further investigation. Once we receive an update or resolution from them, I will promptly let you know.

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1 month ago

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C

cynthia2256

2 Messages

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80 Points

@reyven4754 it is happening for me too

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1 month ago

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yvonne1724

6 Messages

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306 Points

I'm having the same problem today. It happened earlier this week. I rebooted my computer and it started working, but no luck today. I've tried several times and several different images. Even some that I uploaded before with success, and none of them will upload today.

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1 month ago

0

R

reyven4754

242 Messages

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2.6K Points

Hi,

As of the moment, we are currently undergoing system maintenance on our Website Builder, which may be causing issues with uploading images through the Editor.

Please rest assured that our Engineering Team is actively working to resolve the issue. We will keep you updated and provide more information as soon as it becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.

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1 month ago

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cindy6023

PHOTOS NOT UPLOADING

reyven4754

tyler2787

reyven4754

cynthia2256

yvonne1724

reyven4754

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