One Week Without Business Email - Immediate Resolution Needed

We have now been without access to our company email, jtwilliams@jtwilliamscommunications.com, for approximately one week. We are not receiving emails and cannot access the account through Roundcube.

We have called Homestead every day since this issue began, and despite these daily calls, we have received no meaningful update, explanation, or timeframe for resolution. Each day we are left without answers while our business continues to be impacted.

This is a business email account, and a week-long outage has significantly disrupted our operations. Customers and business contacts cannot reach us through our primary email address, resulting in lost business and potential revenue.

We need Homestead to provide:

• The cause of the outage and current status of our account.
• Confirmation that our historical emails and folders remain intact and recoverable.
• A firm timeframe for restoration of service.
• Confirmation as to whether this is related to a broader Homestead/Roundcube issue or the transition to Network Solutions.
• Information on how to submit a claim for compensation for business losses resulting from this prolonged outage.

At this point, being without a critical business service for a week while calling daily and receiving no substantive updates is unacceptable. We are asking that this issue be immediately escalated and that Homestead provide a clear response and resolution.

If other Homestead customers are experiencing similar email or Roundcube problems, please share your experience here as well.