K

3 Messages

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100 Points

Friday, May 26th, 2023 7:14 PM

Mail delivery failure to Gmail addresses

I am having difficulty sending emails to several Gmail addresses. I receive a message with the following information:

Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

 

  w*********@gmail.com

    host gmail-smtp-in.l.google.com [142.250.102.27]

    SMTP error from remote mail server after end of data:

    550-5.7.26 This mail is unauthenticated, which poses a security risk to the

    550-5.7.26 sender and Gmail users, and has been blocked. The sender must

    550-5.7.26 authenticate with at least one of SPF or DKIM. For this message,

    550-5.7.26 DKIM checks did not pass and SPF check for [rpsprotection.com] did

    550-5.7.26 not pass with ip: [66.96.184.2]. The sender should visit

    550-5.7.26  https://support.google.com/mail/answer/81126#authentication for

    550 5.7.26 instructions on setting up authentication. j5-20020aa7ca45000000b0051064a9f901si322462edt.595 - gsmtp

I am using Microsoft 365 Outlook on a Windows 11 PC.

Thank you.

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3 Messages

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90 Points

1 year ago

All my sent emails are bouncing back.  It is not just G-mail accounts, it is every email.  So frustrating.  I have no choice but to move over to a different server and say goodby to homestead mail.

Brand User

1K Messages

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30K Points

Hello,
Can you try sending once more? I was able to update the email records, and that should take care of most bouncebacks. Please keep in mind, we do have a reported issue when sending to Outlook or Microsoft emails, but others should deliver fine now. 

Brand User

1K Messages

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30K Points

1 year ago

Hello Ken7528,
I was able to update the TXT record for all of your domains which should resolve the issue when sending to Gmail addresses. Can you try once more on your end to confirm they are delivering fine now?

15 Messages

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356 Points

@todd_h​  I'm having the same problem (Mail delivery failed: returning message to sender). Can you send me in the correct direction so i can get this fixed without upsetting too many of my clients?  Don

4 Messages

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100 Points

@donald4780​  Give them a call. I was having the same issue. It was fixed very quickly once i called them.

2 Messages

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72 Points

1 year ago

Experiencing exact same problem with exact same messages. How do you fix it?

2 Messages

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72 Points

1 year ago

KLKyte001

Exact same problem getting exact same return message.  What's the fix?

Outlook 2010 on Windows 10 PC

Brand User

1K Messages

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30K Points

Hello Ken4317,
I have updated the email records for your domain. Can you try once more and let us know if you get a bounceback?

3 Messages

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100 Points

Hello,

Sorry for the delayed reply. I have tested it and it seems to be working now. 

Thank you.

Brand User

1K Messages

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30K Points

Thank you for confirming and letting us know! 

4 Messages

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100 Points

1 year ago

how do you update this so I can send emails? Its getting old being rejected everytime i try to reply to an email.

3 Messages

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100 Points

1 year ago

I am experiancing the exact same issue. Please help. 

1 Message

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62 Points

1 year ago

We are having the SAME issue.  SO FRUSTRATING!!!!!!  Does anyone have a phone number to contact customer support?

ANY help with this issue would be GREATLY appreciated!!!

15 Messages

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356 Points

@andie1109​    800-710-1998