joseph5436's profile

10 Messages

 • 

404 Points

Tuesday, December 26th, 2023 2:34 PM

Mail delivery failed: returning message to sender

Hello,

When sending an email from my business email address that I setup through you I get an error message and my email never makes it to the intended recipient.  Can you please change settings on the server so that my email s will go through?

    host gmail-smtp-in.l.google.com [hidden]SMTP error from remote mail server after pipelined end of data:550-5.7.26 This mail has been blocked because the sender is unauthenticated.550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.550-5.7.26550-5.7.26  Authentication results:550-5.7.26  DKIM = did not pass550-5.7.26  SPF [kerrmanufacturing.com] with ip:[hidden] = did not pass550-5.7.26550-5.7.26  For instructions on setting up authentication, go to550 5.7.26  https://support.google.com/mail/answer/81126#authentication a18-20020a0cca92000000b0067f4f8cc986si12607602qvk.274 - gsmtp

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Brand User

1K Messages

 • 

30K Points

4 months ago

Hello Joseph,

I was able to go in and update the email records and that should take care of this issue. Can you try resending once more?

10 Messages

 • 

404 Points

This seems to have worked.  The email goes through very fast now too.

Thank you!

Brand User

1K Messages

 • 

30K Points

Glad to hear it, thanks for letting us know it is working!