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2 Messages

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80 Points

Monday, January 29th, 2024 6:55 PM

Issue Sending & Receiving Emails

Hello - We recently created a new email address for our account but have been unsuccessful at sending or receiving emails using this webmail site (https://emailmg.homestead.com/roundcube/) or from Outlook.  Here's the message we're receiving when we try to send an email to the office@ email address that we setup on your site.  Sorry, we were unable to deliver your message to the following address.  <office@riverbreezecampground.com>  Recipient address rejected: undeliverable address: host fr-int-smtpin7.hostinger.io[private/dovecot-lmtp] said: 550 5.1.1 <office@riverbreezecampground.com> User doesn't exist: office@riverbreezecampground.com (in reply to RCPT TO command)

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2 Messages

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80 Points

3 months ago

Okay, I see where the test email "from" this email address worked but it went to my Bulk folder in Outlook.  The test email I "sent" to this email address, however, did not come through to the office@ email address.

Brand User

10.5K Messages

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141.3K Points

2 months ago

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

2 Messages

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80 Points

Will you kindly updated the TXT SPF record for the domain @brookspools.com as well? Thank you in advance!!!