14 Messages
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220 Points
Gmail Emails Continuously Bounced Back
When e-mailing a Gmail account, the e-mails always end up being bounced back to us. Why would this keep happening? Can we fix this problem? Our emails are at strutnmutt.com & thestrutnmutt.com.
sandra9665
14 Messages
•
220 Points
3 years ago
The same happens with Hotmail as well.
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todd_h
1K Messages
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30K Points
3 years ago
Hello,
I was able to update the TXT record for one of your domains, however, I can see that the domain strutnmutt.com is pointing to Cloudflare.
You will need to log into your Cloudflare account, click the DNS tab, and then replace the TXT record with the following record:
v=spf1 ip4:66.96.128.0/18 -all
This should resolve all bouncebacks with Google. Regarding Outlook emails, our engineers are still working on completely resolving the issue when sending to any Microsoft or Outlook related emails, and are hoping this will be fully resolved soon. I sincerely apologize for this inconvenience.
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sandra9665
14 Messages
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220 Points
3 years ago
Hi Todd,
Thanks so much for helping out with this. We really appreciate it! Is there a wait time for this to kick in?
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joseph1660
14 Messages
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224 Points
3 years ago
Is there a fix to this?
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sandra9665
14 Messages
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220 Points
3 years ago
If you are a Cloudflare client, you'll need to log on and update the TXT record with a new one. However, I'm not sure, if the new TXT record update is the same for all email clients.
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andrew9636
3 Messages
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200 Points
2 years ago
Same email issue here. Our domain is bellanido.com.
can I make the change? If I can not, please help. Thanks!
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bob6392
7 Messages
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160 Points
2 years ago
We've had the same problem for some time now. I don't understand the fix.
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