Excessive Spam messages

I would appreciate a review of my domain: www.eblcards.com

The incoming junk email is unrelenting.

The SPAM filters are full.

Help!

@james3342​ Glad I'm not the only one!  Thank you for commenting!  Hope this can be resolved!

Me too!  It is just craziness.  It is always the same words in the subject line just mixed around.  Cannot get a grip on it using the Homestead filters.  I maxed it out.  If there are many of us with this problem, surely it will be something on Homestead's end.  Fingers crossed.

@james3342​

I called the Tech Support line and actually got to speak with someone!  (In India, I'm sure.)  However, she looked at my emails, the filters I've created and listened to my frustration, even testing messages.  I'm unwilling to move every that comes in to discard because there have been some legit messages going to junk.  She is going to escalate the issue and follow-up with an email.  An email I received a short time ago said:

"This is regarding your email with Homestead about spam emails. At the moment, our back-end team is still working to fix the spam issue. While waiting for their advice, please set the Filter action to 'Discard' for unwanted emails. Kindly note that sometimes emails from Homestead may be routed to the Junk folder."

I'll be patient, but not for long.  I've got a business to run and I don't have time to be sorting through all these spam messages.  Maybe I should bill for my time??  ;o)

Maybe if more people called Tech Support, it would help.  1-800-710-1998

@judelyn9690​ 

Please check my emails;

grant@gsheehan.com

grant@sdrproperties.com

Denise@sdrproperties.com

info@llcmiami.com

ceo@llcmiami.com

It says I have 7 but can only find 5

@astressless1​Thank you for the information. Could you also kindly provide more details about the spam emails you are receiving and share an example?

@judelyn9690 please see photo below

@judelyn9690​ provided photo.  Checking to see if you have any suggestions.  It's getting really bad!

@astressless1​

Hi,

Please add a filter to block the sender’s email address to prevent further unwanted messages. Aside from the recommendations we’ve already provided, the final option is to upgrade your email to Google Workspace, which offers advanced spam protection and a strong sender reputation.

Google Workspace includes:

• Enhanced spam filtering: Automatically detects and blocks suspicious or harmful emails before they reach your inbox.

• Improved email reputation: Reduces the likelihood of your domain being flagged or targeted by spam senders.

• Secure infrastructure: Built-in protection against phishing, malware, and unauthorized access.

• Professional management tools: Allows you to control user access, apply security policies, and monitor email activity.

Upgrading ensures your account maintains high deliverability and minimizes spam exposure.

Thank you.

Thank you for also commenting!  It's nice to know I'm not the only one!

@grant5713​

@patty4851​ 

Thank you for letting us know about the spam emails you’ve been receiving. We’ll report these cases accordingly. On your end, if you connect your email to Outlook 365 or Gmail, you can also report unwanted emails as spam directly through those platforms.

In RoundCube, you already have the option to create filters, which can help reduce the number of spam messages reaching your inbox. Please note, however, that spam is an ongoing issue,  as soon as one group of spammers is taken down, new ones often appear.

Another recommendation is to avoid publishing your email address directly on your website, since it can be crawled and collected by spammers. Using a contact form instead of a visible email address can help minimize exposure.

We appreciate your patience and understanding as we continue to improve protections against spam. Thank you

Exactly, step by step please tell me how to connect my roundcube email into my gmail ?  Thanks. Patty

@grant5713​

Hello,

We have updated the DNS records of your email servers and the SPF record for gsheehan.com and llcmiami.com. If you are still receiving spam, please try the following options:

1. Add a manual filter in Roundcube – Block specific sender email addresses directly from your webmail.

2. Create a Cloudflare (CF) configuration – Add DMARC and DKIM records to strengthen email authentication and reduce spoofing.

3. Upgrade to Google Workspace – This provides advanced spam filtering, improved sender reputation, and enhanced security features to minimize unwanted emails.

If none of these steps resolve the issue, upgrading to Google Workspace is the most effective long‑term solution.

Please let us know if you need further assistance, or contact us at Phone Support: 1-800-710-1998. Thank you

@judelyn9690 I have done what I can (adding to the filters, changing password), but Cloudflare and upgrading to google workspace are beyond my area of expertise!  I can not keep up with the various iterations of email addresses and subject lines "they" are using.  If you can help me this way, please let me know.  Otherwise, I guess I'll have to contact phone support.

I read this when looking for answers and was hoping that it would not come down to this as this is way over my head.  So frustrating that this is falling on us as end users.  I do not understand the need to use Google workspace or Cloudflare.  Seems like there should have been a public release notice as to the changes required to something they must have changed internally.  Sorry I am not able to be of much help other than to grumble.  Whatever you find out, please come back and post.  We would all appreciate it.

Agree 100%!  30 junk messages (via filters) in 2 hours!  I will definitely post what I find out.  Of course I will probably have to wait until Monday as I doubt there is any weekend support…

@james3342​ - I called the Tech Support line and actually got to speak with someone!  (In India, I'm sure.)  However, she looked at my emails, the filters I've created and listened to my frustration, even testing messages.  I'm unwilling to move every that comes in to discard because there have been some legit messages going to junk.  She is going to escalate the issue and follow-up with an email.  An email I received a short time ago said:

"This is regarding your email with Homestead about spam emails. At the moment, our back-end team is still working to fix the spam issue. While waiting for their advice, please set the Filter action to 'Discard' for unwanted emails. Kindly note that sometimes emails from Homestead may be routed to the Junk folder."

I'll be patient, but not for long.  I've got a business to run and I don't have time to be sorting through all these spam messages.  Maybe I should bill for my time??  ;o)

Maybe if more people called Tech Support, it would help.  1-800-710-1998

@sue5414​

Hello,

We were unable to verify if the DNS records in Cloudflare (CF) for your domains have been configured correctly, as the system is requesting a verification code.

Kindly refer to the DNS settings provided below to ensure proper configuration. Please make sure to complete the verification process once the changes are applied.

Thank you.

https://community.homestead.com/conversations/email-support/dns-records-for-homestead-email/5f2a9b2c58180958845d0015

Thanks for confirming I'm not the only one experiencing this!

@sue5414​

I called the Tech Support line and actually got to speak with someone!  (In India, I'm sure.)  However, she looked at my emails, the filters I've created and listened to my frustration, even testing messages.  I'm unwilling to move every that comes in to discard because there have been some legit messages going to junk.  She is going to escalate the issue and follow-up with an email.  An email I received a short time ago said:

"This is regarding your email with Homestead about spam emails. At the moment, our back-end team is still working to fix the spam issue. While waiting for their advice, please set the Filter action to 'Discard' for unwanted emails. Kindly note that sometimes emails from Homestead may be routed to the Junk folder."

I'll be patient, but not for long.  I've got a business to run and I don't have time to be sorting through all these spam messages.  Maybe I should bill for my time??  ;o)

Maybe if more people called Tech Support, it would help.  1-800-710-1998

@astressless1​ I'm on hold, hoping that I can get the two-step verification done - Homestead set up all the Cloudflare accounts - but then the verification code comes to me - so that's why they get kicked out - and I have no sign in authorization to fix myself.  So hoping that tech support phone call will at least get a look at my settings.  I've had this email - for over 7 years and never never have had this issue.  It's got to be an internal change, will let everyone know if I get anywhere

@astressless1​ I went into filters and added about 15 key words that appear within the junk email and it worked.  I diverted them to the Junk folder to see if it would work.  Whala!  It worked!  They did not appear in my Inbox!  The only issue is that I had to review what was in the Junk folder because there were some valid emails so some retraining needs to be for Roundcube.  I moved them to the Inbox and was asked if this is where I wanted them to go in the future instead of the Junk folder.  There was an option when setting the filters to have the items to be discarded but I need to have confidence that valid emails are not being routed to Junk or disgarded.  At least my Inbox is not being overrun with junk.  Give it a try.  Select Settings, then Filter. 

Looks like my junk/inbox!  Thank you for posting!  

@james3342​

@patty4851​ 

Thank you for letting us know about the spam emails you’ve been receiving. We’ll report these cases accordingly. On your end, if you connect your email to Outlook 365 or Gmail, you can also report unwanted emails as spam directly through those platforms.

In RoundCube, you already have the option to create filters, which can help reduce the number of spam messages reaching your inbox. Please note, however, that spam is an ongoing issue,  as soon as one group of spammers is taken down, new ones often appear.

Another recommendation is to avoid publishing your email address directly on your website, since it can be crawled and collected by spammers. Using a contact form instead of a visible email address can help minimize exposure.

We appreciate your patience and understanding as we continue to improve protections against spam. Thank you

I have set up filters in RoundCube, and there are so many that I can no longer receive my regular email, which has NO filter.

@grant5713​

Hello, please revisit your filter settings and ensure that the email address you add to block is the one you do not want to receive messages from. Thank you.

I have used up all 500 email addresses allocated by Homestead for blocking emails.  What now?

@patty4851​ 

Thank you for letting us know about the spam emails you’ve been receiving. We’ll report these cases accordingly. On your end, if you connect your email to Outlook 365 or Gmail, you can also report unwanted emails as spam directly through those platforms.

In RoundCube, you already have the option to create filters, which can help reduce the number of spam messages reaching your inbox. Please note, however, that spam is an ongoing issue,  as soon as one group of spammers is taken down, new ones often appear.

Another recommendation is to avoid publishing your email address directly on your website, since it can be crawled and collected by spammers. Using a contact form instead of a visible email address can help minimize exposure.

We appreciate your patience and understanding as we continue to improve protections against spam. Thank you

please explain step by step on how to connect my roundcube to my gmail.  Thank you. 

@patty4851 I called the Tech Support line and actually got to speak with someone!  (In India, I'm sure.)  However, she looked at my emails, the filters I've created and listened to my frustration, even testing messages.  I'm unwilling to move every that comes in to discard because there have been some legit messages going to junk.  She is going to escalate the issue and follow-up with an email.  An email I received a short time ago said:

"This is regarding your email with Homestead about spam emails. At the moment, our back-end team is still working to fix the spam issue. While waiting for their advice, please set the Filter action to 'Discard' for unwanted emails. Kindly note that sometimes emails from Homestead may be routed to the Junk folder."

I'll be patient, but not for long.  I've got a business to run and I don't have time to be sorting through all these spam messages.  Maybe I should bill for my time??  ;o)

Maybe if more people called Tech Support, it would help.  1-800-710-1998

Thanks for your persistence!  Like you, I have done all that I can, trying to keep up with the myriad of email address/subject line iterations 0 for O, I for 1, you name it!  Let's just keep them as best we can.  We shouldn't have to be the ones troubleshooting these issues and "spam happens" is not an acceptable response!  (humble opinion)

@astressless1​

Thank you for letting us know about the spam emails you’ve been receiving. We’ll report these cases accordingly. On your end, if you connect your email to Outlook 365 or Gmail, you can also report unwanted emails as spam directly through those platforms.

In RoundCube, you already have the option to create filters, which can help reduce the number of spam messages reaching your inbox. Please note, however, that spam is an ongoing issue,  as soon as one group of spammers is taken down, new ones often appear.

Another recommendation is to avoid publishing your email address directly on your website, since it can be crawled and collected by spammers. Using a contact form instead of a visible email address can help minimize exposure.

Alternatively, you may upgrade your email to Google Workspace, which provides advanced spam filtering, enhanced security, and improved deliverability.

We appreciate your patience and understanding as we continue to improve protections against spam. Thank you 

@sue5414​

Thank you for letting us know about the spam emails you’ve been receiving. We’ll report these cases accordingly. On your end, if you connect your email to Outlook 365 or Gmail, you can also report unwanted emails as spam directly through those platforms.

In RoundCube, you already have the option to create filters, which can help reduce the number of spam messages reaching your inbox. Please note, however, that spam is an ongoing issue,  as soon as one group of spammers is taken down, new ones often appear.

Another recommendation is to avoid publishing your email address directly on your website, since it can be crawled and collected by spammers. Using a contact form instead of a visible email address can help minimize exposure.

Alternatively, you may upgrade your email to Google Workspace, which provides advanced spam filtering, enhanced security, and improved deliverability.

We appreciate your patience and understanding as we continue to improve protections against spam. Thank you 

@judelyn9690​ this is ridiculous!  In 24 hours I’ve received 300 messages!  Most have gone to junk because of the filters I’ve set up.  You offer these various suggestions but no instruction.  If I have to pay to move my email to Google Workspace, I might as well find a different website host.  I have been with Homestead for 14 years.  Pushing this off on the end user, your customers, is unacceptable. Something must have happened internally at homestead/Roundcube.  If I and others have to do all this work, perhaps you could offer a discount on our monthly charge.  

I am getting the exact same emails. Hundred per day...

@grant5713​

Thank you for letting us know about the spam emails you’ve been receiving. We’ll report these cases accordingly. On your end, if you connect your email to Outlook 365 or Gmail, you can also report unwanted emails as spam directly through those platforms.

In RoundCube, you already have the option to create filters, which can help reduce the number of spam messages reaching your inbox. Please note, however, that spam is an ongoing issue,  as soon as one group of spammers is taken down, new ones often appear.

Another recommendation is to avoid publishing your email address directly on your website, since it can be crawled and collected by spammers. Using a contact form instead of a visible email address can help minimize exposure.

Alternatively, you may upgrade your email to Google Workspace, which provides advanced spam filtering, enhanced security, and improved deliverability.

We appreciate your patience and understanding as we continue to improve protections against spam. Thank you 

It is time to start posting about the issue on social media because the internal issue is not being fixed.

@sue5414​ Thank you so much for taking the time to share your update.  I personally do not have the time, patience or expertise to do what you did.  It is so frustrating that we have to continue to be our own advocate in rectifying something that is clearly a @homestead_faq issue!  I'd like to get back to spam being the little old lady who wants to share her inheritance or the Nigerian prince who wants to marry me!  ;o)

@astressless1​ I'm seeing the reduction too, thankfully! And I agree, I felt gaslit by the Homestead responses to this. It was disappointing, since in all my years with the company I generally have had pretty good luck with their customer service.

@astressless1​ 

While it appears our issues and frustrations have been heard, it's disappointing to have been on the receiving end of what can only be described as gaslighting responses from/by Homestead representatives/community members.  If you don't know why something is happening, just tell us.  And then keep us posted on what is being done.  

This... 100%.  Life happens - especially with technology.  But how you communicate and respond to it, especially to your loyal customers, matters.