Emails not going through

Hi,

My domain is sunlightitsolutions.com. For past few days one of our user jsmith@sunlightitsolutions.com is not able to send recieve email to/from akumar@sunlightitsolutions.com . We noticed the same when jsmith sends email to gmail, but it goes through yahoo inboxes. Our business is getting affected because of this. Please help asap.

Thanks

Alok

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Responses

L

leigh1300

6 Messages

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110 Points

7 months ago

My domain is johnstonleighinc.com and my emails are not going to any of my contacts. My email security says only allow emails from IP address 66.96.*.*. The email is being sent from server address of 44.202.169.36. I need my SPF and DNS fixed immediately please.

0

E

eric5927

5 Messages

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110 Points

7 months ago

We are having a similar issue with one of our users. Cannot send emails but showing in sent folder.

emcpharma.com

1

0

todd_h

1K Messages

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30K Points

Hi Eric5927,

I do see that the domain's email records are pointing elsewhere. If you want to for them to use Homestead's email servers, we will need to update the Email DNS Records:
https://community.homestead.com/conversations/email-support/dns-records-for-homestead-email/5f2a9b2c58180958845d0015

7 months ago

0

todd_h

1K Messages

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30K Points

7 months ago

Hello Alok7710,

You will need to log into your Cloudflare account and update the TXT record for the domain to the following:

v=spf1 ip4:66.96.128.0/18 include:websitewelcome.com ?all

1

0

A

alok7710

6 Messages

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130 Points

Hi Todd,

I dont know anything about Cloudflare. I am non technical who got website and email from homestead and I expect email to work. How can I get support with this?

jsmith@sunlightitsolutions.com is still not not able to send recieve email to/from akumar@sunlightitsolutions.com . We noticed the same when jsmith sends email to gmail, but it goes through yahoo inboxes. Our business is getting affected because of this. Please help asap.

Thanks

6 months ago

0

elyzabethv

10.9K Messages

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143.9K Points

Please call 1-800-710-1998 to get assistance with this.

6 months ago

0

todd_h

1K Messages

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30K Points

7 months ago

Hello Leigh1300,
I was able to update the TXT record for your domains. Can you try sending once more?

0

alok7710

Emails not going through

leigh1300

eric5927

todd_h

todd_h

alok7710

elyzabethv

todd_h

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