rebecca2758's profile

7 Messages

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234 Points

Wednesday, February 15th, 2023 1:41 PM

Emails going to Spam

We have 3 emails associated with our account and they are constantly being sent to spam by different email providers and our clients are not receiving our emails.  This is a huge problem for our business and we end up having to use a free email account more often to avoid this issue.  How can this be resolved?

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Brand User

10.5K Messages

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141.3K Points

1 year ago

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

7 Messages

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234 Points

@elyzabethv​ Thank you.  It's hard to know if it's working because it seems to happen randomly, but I sent a test and it seems to be ok for now.

14 Messages

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610 Points

@elyzabethv We are experiencing the same problem.  All our emails from domain allaboutpickleball.com are randomly being flagged as spam by various internet providers like MSN and GMAIL.  Can you help us?